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What You’ll Do:
- Own growth strategy across SMB customers, proactively identifying expansion opportunities.
- Analyze customer health and usage data to prioritize outreach.
- Execute scalable, data-driven engagement strategies.
What Success Looks Like:
- Consistently generate qualified expansion opportunities.
- Increase expansion ARR by identifying growth potential.
- Build trusted relationships across portfolio.
What You'll Bring:
- 2-5 years of experience in Customer Success or similar B2B SaaS role.
- Strong communication and discovery skills.
- Proactive mindset and comfort using data to prioritize.
Nylas
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.