MagicSchool

Partner with application development teams to design optimal Postgres data models that support new features and scale with business growth. Implement and maintain database observability and monitoring systems. Collaborate with development and platform team to architect large scale new data persistence systems and migrate production traffic to them. Develop and promote standards and best practices of database design and development.

The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.

Owns the vision, strategy, and execution of all Professional Services functions, including Technical Onboarding, Customer Support, Solutions Architecture, Customer Education, and the design and delivery of new revenue-generating services. This executive leader ensures a seamless customer journey from presales to adoption and expansion, serving as the critical connective tissue between Sales, Customer Success, Product, and Engineering.

As a Staff Software Engineer for Agents Infrastructure, you'll architect and build the core systems that power MagicSchool's autonomous AI capabilities. You'll design the runtime, orchestration, and evaluation infrastructure that enables AI agents to plan, execute complex educational workflows, integrate with teaching tools, and operate safely in classroom environments. This is a high-impact IC role where you'll influence the technical foundation of how AI agents operate across MagicSchool's platform, mentor engineers on agent systems, and ensure our agentic capabilities scale reliably for millions of educators.