Senior Product Designer (Customer Success)

Responsibilities:

• Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements, and customer support journeys.
• Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints.
• Identify and prioritize strategic product opportunities using customer research, data, and experimentation.

Requirements:

• At least 5 years of experience designing digital products with ownership of significant product areas from discovery through delivery.
• Proven ability to thrive in ambiguous environments by validating ideas through experimentation, iterative design, and user feedback.
• Strong proficiency in applying AI tools to enhance design workflows and interest in leveraging emerging AI capabilities to improve product experiences.

Benefits:

• Fully remote role with the flexibility to work from anywhere within Europe.
• Dedicated learning budget to support professional development through courses, conferences, and other learning opportunities.
• Access to mental health and personal development support through professional coaching services.