Source Job

Global

  • Support the design and creation of the global Customer Success function, focusing on insights, productivity, and best practices.
  • Independently lead data analytics and modeling with a focus on retention and growth, using tools like SQL, Superset, and Python.
  • Act as a Technical Project Manager for strategic initiatives, coordinating stakeholders and scaling results across markets.

SQL Python Tableau Data Analysis Project Management

20 jobs similar to Global Strategy Analyst - Customer Success

Jobs ranked by similarity.

$115,200–$194,400/yr
US Canada Unlimited PTO

  • Partner with Solution Architects, Sales Strategy, and Ecosystem teams to translate pre-sales questions into clear analytical requirements.
  • Design and build AI and analytic solutions that provide actionable insights for trial management, win rates, adoption, and conversion.
  • Use segmentation, cohort analysis, and experimentation to inform scaled engagement strategies and advocate for data quality.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity and accelerate digital transformation. It is trusted by over 50 million registered users and more than 50% of the Fortune 100, and fosters a high-performance culture driven by values and continuous knowledge exchange.

US 4w PTO

  • Run discovery and consultative conversations with prospective customers, focused on long-term fit and outcomes.
  • Own the full customer journey from first conversation through onboarding, adoption, and renewal.
  • Surface patterns across accounts and bring them back to the team to improve how we work and what we build.

Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.

$175,000–$225,000/yr
Americas Unlimited PTO 12w maternity 12w paternity

  • Contribute to trusted data models and semantic layer coverage that make AI-generated analyses more accurate.
  • Apply various analytics methods to gain insights into critical aspects of the business.
  • Consolidate diverse facts into compelling narratives that can be applied across Tremendous.

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free, trusted by 20,000 organizations like Atlassian, MIT, and United Way. Tremendous is profitable and growing without outside investors, with a fully remote, high-documentation, low-meeting culture and an employee NPS in the high 80s.

India

  • Partner with business and product teams to translate open-ended problems into clear analytical questions and actionable recommendations.
  • Analyse customer journeys, funnels, engagement, and retention to identify growth opportunities.
  • Design and evaluate experiments with appropriate statistical and business context.

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in 15+ countries, they foster a remote-first culture focused on human connection and inclusivity.

$85,000–$105,000/yr
US Unlimited PTO

  • Own the customer journey for hundreds of clients through AI, automation, and scalable programs to drive activation and retention.
  • Build and iterate systems for customer experience, including 1:many engagement programs and timebound outreach.
  • Collaborate cross-functionally with Product, Marketing, and Operations to identify trends and improve customer outcomes.

Tango builds software to automate busywork and create how-to guides by capturing processes. As a fast-growing startup backed by leading venture capital firms, Tango powers hundreds of thousands of users at companies like Salesforce and Lockheed Martin, and we value a supportive, fun culture that encourages growth.

Global

  • Champion iterative delivery of data and analytics deliverables using agile, outcome-oriented methods.
  • Lead discovery with stakeholders to surface, clarify, and prioritize data needs.
  • Drive execution by collaborating with engineering teams to launch and refine analytics products.

Heartbeat Health provides remote cardiology services for patients and organizations across the healthcare ecosystem. They are a small, mission-driven, remote-first team focused on agility and innovation.

$95,000–$133,000/yr
Canada US

  • Own discrete analytics projects from start to finish with senior analyst guidance.
  • Build and maintain dashboards for Product and Technology teams to track progress.
  • Work with clickstream and behavioral data (Amplitude) to understand user product journeys.

1Password builds enterprise password management and Unified Access Management cybersecurity solutions. With over 180,000 business customers and a spot on the Forbes Cloud 100, they foster a human-centric, collaborative, and fast-paced remote-first culture.

Global

  • Own funnel monitoring, diagnose drop-off drivers using SQL and Python, and deliver actionable recommendations.
  • Build and maintain dbt data models in Snowflake and Periscope dashboards for marketing reporting.
  • Partner with cross-functional teams and use AI tools to accelerate analysis while ensuring correctness.

NinjaHoldings provides digital banking and lending products to empower people overlooked by traditional financial institutions. They are a lean, innovative team with offices in Chicago, Miami, and globally.

US 6w PTO

  • Partner with product teams to define KPIs, dashboards, and roadmap planning for AI features.
  • Establish how success is measured for AI-powered product experiences including adoption and retention.
  • Design and interpret experiments to assess the impact of new AI capabilities and inform product decisions.

Grafana Labs builds the open observability cloud platform, Grafana Cloud, which helps organizations see, understand, and act on their data. With over 1,600 team members across 40+ countries, we are a remote-first company with an open-source legacy and a collaborative culture.

Brazil

  • Connect data, customer behavior, and campaign performance to drive personalized CRM strategies for SME clients.
  • Translate NBO/NBA model outputs into actionable hypotheses, tests, and communication campaigns.
  • Partner with CRM, Marketing, Sales, Product, Data Science, and Analytics teams to embed analytical intelligence into customer journeys.

Experian is a global data and technology company that drives opportunities for people and businesses worldwide. With 25,200 employees across 32 countries, the company fosters a people-centric, inclusive culture recognized by awards such as World's Best Workplaces 2025 and Great Place to Work in 26 countries.

North America

  • Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies.
  • Lead the design, execution, and analysis of A/B experiments on new and existing features to inform product and business strategies.
  • Identify opportunities to automate manual processes and optimize operational efficiency.

Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, RV, and beyond. They have reached 5M+ customers, raised $240M+, have been profitable since 2024, and have a remote team of 225 across 6 countries.

$130,000–$180,000/yr
US Unlimited PTO

  • Own data products end-to-end, delivering best-in-class outputs with a focus on accuracy, client value, and efficiency.
  • Tackle complex data problems using strong analytical judgment to refine methodologies and solve challenges with creative thinking.
  • Use AI and tooling to drive leverage, automating workflows while maintaining a high bar for correctness and quality.

YipitData is the leading market research and analytics firm for the disruptive economy, analyzing billions of alternative data points for investment funds and Fortune 500 companies. Recognized by Inc. as a Best Workplace for three consecutive years, the company operates globally with offices in the US, APAC, and India, emphasizing transparency, ownership, and continuous mastery.

US

  • Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
  • Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
  • Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

$135,000–$150,000/yr
US Unlimited PTO

  • Partner with business stakeholders across Operations, Customer Success, Product, Growth, and Learning to drive data-informed decisions.
  • Own data modeling and engineering, ensuring data quality and trust in dashboards and pipelines.
  • Advance AI-native data practices and collaborate with engineering on analytics architecture.

Pathstream transforms frontline employees into strategic contributors through enterprise partnerships. We are a mission-driven team of ~60 employees with a tight-knit, hardworking culture focused on scaling our solution across the United States.

US Canada

  • Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies.
  • Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies.
  • Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth.

Jerry.ai is building the first super app to make car ownership affordable and accessible. We have over 5M customers, raised $240M, and our team of 225 across 6 countries is talent-dense and growth-focused.

EMEA

  • Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
  • Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
  • Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.

$165,000–$185,000/yr
US

  • Own Kepler data content end-to-end, driving product success with accurate outputs and increasing client value.
  • Tackle complex data problems using analytical judgment to refine methodologies and derive key insights.
  • Use AI and tooling to drive leverage, automating workflows and validating outputs.

YipitData is the leading market research and analytics firm for the disruptive economy, having raised $475M. Its award-winning, people-centric culture emphasizes transparency, ownership, and continuous mastery.

US

  • Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
  • Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
  • Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.

Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.

Canada Unlimited PTO

  • Partner with stakeholders to understand recurring data needs and build self-serve analytics solutions such as trusted datasets and templates.
  • Design and implement scalable tools using SQL, Python, and BI platforms like Looker to improve data access and usability.
  • Create training, documentation, and enablement sessions to teach teams how to find and analyze data independently.

Fullscript is a health technology company that builds tools to help practitioners deliver better care through clinical insights, lab interpretations, and patient analytics. With over 125,000 practitioners and 10 million patients, they foster a people-first, collaborative culture focused on impact and growth.

$225,000–$255,000/yr
US Unlimited PTO

  • Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
  • Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
  • Use data and customer health metrics to advocate for customers and drive retention outcomes.

Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.