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US

  • Lead the Experience Design practice, building a differentiated consulting capability that connects human-centered insight with business strategy.
  • Advise senior executives on experience-led transformation, shaping complex opportunities across strategy, design, and technology delivery.
  • Drive commercial growth by shaping strategic pursuits, converting advisory engagements into implementation opportunities, and building trusted client relationships.

Customer Experience Product Design Management Consulting

20 jobs similar to Senior Director - Experience Design

Jobs ranked by similarity.

US

  • Lead the strategy, performance, and growth of the Advisory organization while providing enterprise leadership for 3Cloud AI.
  • Oversee a portfolio spanning Business Advisory Services, Technology and Digital Transformation, Organizational Change Management, and Experience Design.
  • Drive cross-functional alignment, governance, and commercial performance to build a differentiated offering portfolio.

3Cloud is a technology consulting firm that helps clients navigate cloud, data, AI, and digital transformation. The company fosters a culture of experimentation, candid feedback, and collective growth, with a diverse and inclusive workplace.

$185,000–$210,000/yr
US

  • Lead strategic design initiatives and capabilities development across Nava's Design Org.
  • Manage a team of up to eight direct reports, fostering a collaborative and delivery-focused design culture.
  • Contribute to business development and shape how the practice adopts AI and modern workflows.

Nava is a consultancy and public benefit corporation that makes government services simple and effective. Since 2015, they have worked with federal, state, and local agencies on technology modernization, fostering a collaborative and remote-friendly culture.

UK 6w PTO

  • Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
  • Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
  • Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.

LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.

US

  • Lead experience design across consumer-facing products, creating personalized journeys that align with customer needs.
  • Own end-to-end experience design strategies across multiple surfaces and interaction models, including AI-powered interfaces.
  • Develop experience frameworks for key customer journeys such as onboarding, repeat usage, and subscription adoption.

Our partner is a digital grocery platform that serves millions of users through innovative customer-centered design. They have a collaborative culture with multidisciplinary teams and a focus on experimentation and creativity.

North America

  • Lead, mentor, and inspire a team of UX designers to foster a collaborative, innovative, and high-performance design culture.
  • Guide designers through the full product lifecycle from research and ideation to prototyping, testing, and delivery.
  • Ensure effective collaboration between designers, product managers, engineers, and researchers to deliver cohesive, user-centered solutions.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.

US

  • Lead the growth, development, and delivery of 3Cloud's Digital Workplace capability, including M365, Copilot, and endpoint management.
  • Build and scale the practice by defining strategy, developing offerings, and driving revenue growth with Microsoft and Cognizant partnerships.
  • Provide executive oversight for complex engagements, ensuring quality, security, adoption, and measurable business outcomes.

3Cloud is a cloud services company that helps organizations modernize their digital workplace through Microsoft 365, Copilot, and collaboration solutions. They foster a culture of experimentation, direct feedback, and accountability, with a focus on client success and team growth.

Canada

  • Lead consulting engagements focused on AI-driven business transformation and process improvement.
  • Collaborate with senior stakeholders to design strategic AI solutions and drive adoption.
  • Define success criteria and ensure measurable value from advanced technology implementations.

US

  • Drive high-priority strategic initiatives across AI transformation, Quote-to-Cash, and cost efficiency as a senior individual contributor.
  • Structure ambiguous cross-functional problems into clear workplans and drive accountability without direct authority.
  • Communicate executive-level recommendations and hold senior stakeholders accountable for outcomes.

NiCE is a global software company that provides AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees and 25,000+ customers, including 85 of the Fortune 100, NiCE fosters a fast-paced, collaborative, and innovative culture.

United States

  • Act as the primary client-facing leader, turning ambiguous business challenges into clear solution directions.
  • Own the solution design from concept through build and adoption, working closely with data and AI experts.
  • Use deep technical fluency in data and AI to evaluate feasibility and drive credible, practical approaches.

CompassX is a boutique business and technology consulting firm serving Fortune 500 and high-growth clients across industries like financial services and pharmaceuticals. With over 15 years of results, it has been recognized as a three-time Consulting Magazine Best Boutique Firm and an INC. 5000 fastest-growing company.

  • Work with senior leaders and executives to sharpen their leadership and strategic capabilities, including coaching on decision making, team management, and strategic planning.
  • Guide clients on AI fundamentals, strategy, and automation to build fluency in AI for executive decision-making.
  • Set your own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience.

We are building the home for ambition in the age of AI, connecting people with experts, programs, and communities to land jobs, get into schools, or upskill. Since 2021, we've helped tens of thousands reach their goals and raised $19M from world-class investors, with a culture that takes ambition seriously.

US

  • Own the customer's business transformation, not just the Duvo deployment.
  • Act as a management consultant embedded in the customer's business, connecting AI capabilities to revenue growth and margin expansion.
  • Lead change management to help teams adapt to AI-driven workflows and ensure the change sticks.

Duvo builds an AI operations platform for retail and CPG enterprises. We are a fast-moving, humble team focused on real customer problems and results.

Canada

  • Design intuitive, impactful digital experiences used by millions worldwide.
  • Collaborate with engineering, product, and business teams to transform ideas into seamless experiences.
  • Leverage research, data, and AI-powered tools to create innovative solutions.

UK

  • Own the executive relationship and build a network of senior sponsors across the Client’s consulting and technology leadership teams.
  • Drive business development with a multi-year account plan, leading pursuit of new opportunities from origination to close.
  • Manage marketing for the account and serve as the commercial face of the relationship, forecasting and reporting growth.

Nearform is an independent team of data and AI experts, engineers, and designers who build intelligent digital solutions and capabilities at pace. Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media O2, and Walmart.

$196,000–$250,000/yr
US

  • Lead a team of approximately 8 product designers across the US and India, driving design quality and execution across core platform, mobile, and design system work.
  • Raise the bar for aesthetic quality, visual craft, interaction design, and end-to-end usability through critiques, coaching, and clear quality standards.
  • Evolve the bespoke design system into a strategic accelerator for product quality and execution speed while embracing AI-assisted production workflows.

HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, the company operates as a global, remote-first organization focused on speed, ownership, and customer impact.

$120,000–$120,000/yr
US

  • Partner with senior leaders and HRBPs to diagnose organizational challenges and translate business strategy into people structure and capability solutions.
  • Lead AI enablement strategies and enterprise-scale initiatives, leveraging data-driven insights to improve organizational effectiveness.
  • Contribute to workforce planning, skills mapping, and mentoring junior team members to strengthen team capability.

Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations. With nearly 4,000 employees, the company fosters an employee-centric culture focused on career development, wellbeing, and innovation.

Global 7w PTO

  • Lead the global Customer Experience strategy and team across multiple regions.
  • Drive the shift from reactive support to proactive customer enablement.
  • Champion the Voice of the Customer and partner with cross-functional teams.

Insights is a Learning and Development company focused on self-awareness. The company is a global team with a culture of inclusion and wellbeing.

$180,000–$200,000/yr
US

  • Own the design and optimization of EasyLlama's core platform experiences as a staff-level IC reporting to the VP of Product.
  • Design AI-driven systems and translate complex platform architecture into intuitive user experiences.
  • Partner cross-functionally with Product Management, Engineering, and Data to drive measurable growth metrics.

EasyLlama modernizes compliance training with engaging, mobile-first courses and evolves into an AI-powered Human Risk Management platform. With over 6,000 clients and a 96% G2 rating, they are bootstrapped, profitable, and foster a culture of ownership and collaboration.

US

  • Lead complex enterprise-level customer onboardings, designing scalable implementation frameworks and owning the end-to-end lifecycle from handoff to go-live.
  • Partner cross-functionally with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines.
  • Guide customers through AI-driven change, champion implementation quality, and mentor junior consultants to elevate delivery standards.

Vic.ai builds AI-powered autonomous accounting software for finance teams, automating invoice processing, coding, and approvals. It is a fast-growing, product-driven company backed by top-tier investors, with a culture emphasizing ownership, accountability, and values like People First and Action over Motion.

Brazil

  • Own the design vision across the entire product portfolio, ensuring high-quality, cohesive, and scalable experiences.
  • Partner with senior leaders in Product, Engineering, Marketing, and AI to define multi-year experience strategies.
  • Build and grow a cross-functional design organization including Product Designers, UX Writers, and Researchers.

Blip builds the most advanced platform for intelligent conversations between companies and people, combining messaging, AI, marketing, and commerce. As a fast-scaling, product-driven company with a remote-first culture, they value autonomy, experimentation, and collaboration.

Global

  • Own product problems from discovery to delivery.
  • Explore ideas using AI and interactive prototypes.
  • Simplify complex workflows into intuitive user experiences.

Resilinc is pioneering intelligent, autonomous systems that redefine supply chain risk management. We are a fully remote, mission-led team making sure life-saving products get where they're needed.