Source Job

• Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
• Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
• Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.

LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.

• Leverage and test AI-driven knowledge to ensure chatbot and internal Copilot draw from accurate content, identify performance gaps, and provide feedback loops for content updates.
• Build and maintain internal knowledge resources, optimize chatbot workflows in Intercom, and use data to continuously improve AI response accuracy and resolution rates.
• Stay close to customer challenges through a small volume of support tickets, deepen product expertise, and partner with cross-functional teams to align AI strategies.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. Founded in 2018, Vanta has a kind and talented team and is the world's leading Trust Management Platform used by thousands of companies.

• Evaluate AI quality across the advisor stack, including pre-call briefs, in-call guidance, and post-call outputs.
• Iterate inside ORA by refining prompts, updating knowledge base entries, and tweaking skills to close the loop on issues.
• Surface trends and drive continuous improvement by tagging conversations, logging issues, and recommending prioritized improvements.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

• Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
• Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
• Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.

ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.

• Build internal tools and coach-facing features on top of LLMs to turn unstructured conversational data into structured signals.
• Design and maintain prompt chains, RAG pipelines, and agent workflows, rapidly prototyping from idea to demo in days.
• Wire AI into existing systems, own full stack, and sit with coaches to build for their reality.

We deliver highly personalised diet and lifestyle coaching at scale through WhatsApp and our own technology platform. We partner with leading health insurers and employers, and our culture is about using AI to remove administrative work and enhance the personal coach-member relationship.

• Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
• Analyze customer interactions to improve AI response accuracy and reduce manual workload.
• Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.

The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.

• Build trusted-advisor relationships with senior marketing and executive leaders to connect Jasper's capabilities to business priorities.
• Partner with customers to define measurable success metrics, build multi-quarter success plans, and track progress toward outcomes.
• Drive adoption beyond initial deployment by identifying new teams and workflows, and lead organizational change for sustainable AI adoption.

Jasper is the marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. Founded in 2021, Jasper has team members across the U.S., Australia, and France, and is trusted by hundreds of enterprises including nearly 20% of the Fortune 500.

• Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
• Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
• Build and systematize the CS function using AI tools and no-code platforms to automate workflows.

Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.

• You will design and implement AI agent deployments, crafting conversational flows and prompts using LLMs, NLU, and integration platforms.
• You will build and configure integrations with enterprise systems like CRMs and ERPs, ensuring quality and performance.
• You will collaborate with customers and internal teams to analyze requirements, prototype solutions, and document best practices.

Parloa empowers effortless customer conversations using agentic AI. With over one billion interactions handled for global brands like Booking.com and Allianz, Parloa fosters a collaborative culture focused on innovation and scale.

• Define the end-to-end agent and supervisor experience across live and post-interaction surfaces for the Agent UI, Control UI, and Active Listening UX.
• Set standards for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling, partnering with design to prototype flows.
• Measure success in AHT, agent adoption, CSAT, and suggestion acceptance rates, while managing backlog, specs, and customer voice in every review.

TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC) building next-generation AI CX tools for the world's biggest brands. Backed by the scale and enterprise client base of a public company obsessed with customer experience since 1982, the team moves like an early-stage startup with intense focus and high standards.

• Build recruitment marketing and employer branding strategies aligned to client business goals.
• Leverage AI tools and emerging technologies to enhance strategic recommendations and workflow efficiency.
• Serve as a primary day-to-day strategic advisor for assigned clients, anticipating needs and driving account growth.

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since 2000, the company has grown remarkably with a dynamic team focused on utilizing the internet for a healthier world.

• Define how AI agents move from advising to acting and resolving issues within customer governance.
• Use agentic coding tools to prototype flows and produce working demos that settle debates faster than decks.
• Communicate vision, roadmap, and value to customers, partners, and executives with clear writing and presentations.

Acquia empowers ambitious brands to create digital customer experiences using open source Drupal at its core. Headquartered in Boston, MA, Acquia is a Great Place to Work-Certified company and one of the world's top software companies.

• Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management.
• Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries.
• Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.

Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.

• Partner deeply with customers throughout the delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.
• Architect and design custom AI solutions by integrating enterprise systems like ServiceNow, Workday, and Jira.
• Serve as a trusted advisor, helping customers develop their Agentic AI roadmap and synthesize feedback to influence product evolution.

ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture with a focus on flexible work and family leave programs, supported by a large employee base with competitive compensation.

• Build internal tools and coach-facing features on top of LLMs like Claude and OpenAI.
• Turn unstructured conversational data into structured, reliable signals for daily prioritisation.
• Own the full stack of what you ship: frontend, backend, model integration, and deployment.

Best10 delivers online, highly personalised diet and lifestyle coaching through WhatsApp and its own platform, working with medical insurers to reduce costs from high-risk members. The company fosters a builder culture where teams ship working AI solutions rapidly and take pride in systems that outlast them.

• Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
• Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
• Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.

Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.

• Architect Superhuman Activation: Lead technical discovery and blueprint phase for new customers, mapping business systems to AI framework.
• System Mapping & Integration: Design data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, proprietary databases).
• Customer Consultation: Serve as technical face of services team, guiding stakeholders through activation and translating technical hurdles into actionable outcomes.

1mind builds autonomous AI agents for go-to-market teams, creating a new category of enterprise software: Autonomous Customer Experience. They are a remote-first, fast-moving startup with a culture of ownership and impact.

• Own an AI-native product end-to-end, from customer discovery to shipping weekly iterations.
• Drive growth, activation, conversion, and monetization metrics while building alongside your team.
• Prototype with AI tools and fix your own interface instead of filing tickets.

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. With hundreds of millions of users and over one million customers worldwide, the company has teammates in more than 20 countries across three continents and fosters a culture of growth and innovation.

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
• Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
• Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.

• Set the strategy and operating model for customer support across all product lines, translating it into staffing and structure.
• Build the operating model for AI and human agent collaboration to shift focus from low-value tickets to impactful interactions.
• Partner with cross-functional teams to drive customer-facing policies, SLAs, and represent the customer in executive forums.

Babylist is the leading platform for expecting and new families, serving over 10 million shoppers annually. The company is a remote-first, AI-forward tech organization with 100+ team members in the support org and $750M in revenue, fostering a culture of focus and intention.