Leverage and test AI-driven knowledge to ensure chatbot and internal Copilot draw from accurate content, identify performance gaps, and provide feedback loops for content updates.
Build and maintain internal knowledge resources, optimize chatbot workflows in Intercom, and use data to continuously improve AI response accuracy and resolution rates.
Stay close to customer challenges through a small volume of support tickets, deepen product expertise, and partner with cross-functional teams to align AI strategies.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Build and operate the AI content engine by designing workflows, training AI on brand voice, and producing AI-generated content at scale.
Own brand standards and enable the team through toolkits, templates, and style guides for consistent content creation.
Produce high-quality brand content for campaigns and launches, managing external creative partners when needed.
Evolve makes vacation rental easy for everyone. The high-performing, customer-obsessed team runs on curiosity, communication, and accountability, creating exceptional experiences for owners and guests.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Contribute to the mission of helping businesses earn and prove trust through continuous security monitoring.
Use AI to amplify skills and strengthen work, demonstrating curiosity and sound judgment.
Collaborate with a diverse team in an inclusive work environment.
Vanta helps businesses earn and prove trust by automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001. The company has a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Identify and prototype high-leverage AI opportunities across engineering, GTM, and operations to improve revenue, efficiency, and quality.
Partner with functional owners to build internal workflow automations, prompt systems, and AI-enabled tools using approved platforms like Claude Code and Anthropic API.
Document and share prototypes through demos and showcases, setting the standard for responsible, visible AI building.
Chainguard delivers hardened, secure builds of open source software for enterprises. Backed by leading investors, it serves Fortune 500 clients including OpenAI and Snap, and fosters a values-driven remote culture focused on security and innovation.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Monitor chat conversations for 8+ hours per day to ensure quality.
Track and analyze conversation dynamics between clients and companions.
Evaluate Copilot performance and identify issues with automated replies.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world, and we are a two-time "Great Place to Work" winner.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Conduct detailed company, market, and competitor research and produce investment briefing reports.
Review legal and commercial documents, support due diligence, and analyze funding rounds and investor activity.
Manage operational projects independently, leverage AI tools for workflow efficiency, and prepare executive-level recommendations.
Assist World connects top talent with remote executive support roles. It is a growing company focused on AI-powered operations, offering a flexible, remote-first culture with competitive compensation and performance bonuses.
Define and own the AI Corps platform roadmap, turning fellow, partner, and program needs into clear priorities.
Define and own the metrics that prove the platform works, including fellow engagement, student NPS, and host organization satisfaction.
Work directly with Anthropic teams and other enterprise partners on deployment, tooling, and joint enterprise opportunities.
CodePath is the largest educator of college computer science students in the country, having trained over 50,000 students from 1,000+ universities. They have partnered with Amazon, Google, Meta, and over 4,000 companies, and recently launched a $150M initiative with Anthropic to build an ambitious AI workforce program.
Partner with GTM leadership to identify high-impact opportunities for AI-powered automation and workflow optimization.
Own the GTM AI roadmap—prioritizing initiatives based on business impact, readiness, and alignment across functions.
Program-manage the design, build, and rollout of AI workflows across the GTM stack, collaborating closely with various teams.
Vanta helps businesses earn and prove trust by empowering companies to practice better security. They have a talented team and have been successful at Vanta without prior security experience. The company started in 2018 and has thousands of companies relying on them.
Own and scale organic search strategy across traditional search engines and AI-powered answer engines.
Execute technical SEO, content initiatives, and performance reporting while partnering with external consultants.
Improve PadSplit's visibility across ChatGPT, Google AI Overviews, Perplexity, and other AI search experiences.
PadSplit provides affordable housing solutions through a marketplace that connects tenants with room rentals. The company is a fast-growing, mission-driven organization with a focus on housing and financial mobility.
Diagnose bottlenecks by spending time with marketing teams, mapping workflows, and identifying friction points.
Design and build AI-powered workflows, content pipelines, and no-code automations that scale across multiple teams.
Own the operational backbone for AI adoption, including prompt libraries, SOPs, and workflow playbooks for a global team.
Serotonin is a go-to-market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, it has supported over 300 clients since 2020, delivering end-to-end solutions across all major marketing channels.
Work cross-functionally to design and implement AI-powered features that integrate LLMs with Vanta's existing products and systems.
Instrument evaluations, guardrails, and monitoring to continually improve quality based on customer usage.
Mentor engineers and champion a collaborative, high-ownership engineering culture.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Own the full product roadmap for the Agent pillar, including AI answers and agentic actions.
Drive monetization design and customer trust ladder for outcome-based AI products.
Partner with engineering, GTM, and CS to ensure coherent execution and customer feedback loops.
Help Scout builds software for relationship businesses, helping over 10,000 companies deliver outstanding customer service. With 120+ teammates worldwide, it's a fully remote culture that values ownership, curiosity, and craft.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.