Digital Customer Success Manager

Responsibilities:

• Design and own ElevenLabs' digital CX playbook for scale accounts - trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring, built from the ground up.
• Build and maintain the health scoring model for digital accounts; define what at-risk, dormant, and breakout-track looks like in product data.
• Partner with RevOps to wire up the tooling - Claude, Clay, Lemlist, Salesforce - automating what can be automated and surfacing what needs human attention.

Requirements:

• Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment.
• AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you.
• Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions.

Preferred Qualifications:

• Experience at a product-led growth company.
• Experience in the voice AI, audio AI, or conversational AI space.
• Experience building digital engagement programs across a long-tail account base (100+ accounts).