Source Job

US

  • Lead enterprise PX data lifecycle including collection, analysis, and reporting for CMS HCAHPS compliance.
  • Design and implement predictive analytics to identify patient dissatisfaction trends and improvement areas.
  • Manage survey vendor platforms, dashboards, and data governance to ensure accurate reporting.

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20 jobs similar to Director, Patient Experience Data & Analytics

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USA Unlimited PTO

  • Build and maintain core VBC performance metrics across risk, quality, utilization, and cost domains.
  • Develop customer-facing analytics and dashboards surfacing actionable performance insights.
  • Analyze Medicare Advantage data to identify gaps and opportunities at multiple levels.

Counterpart Health is an AI-powered physician enablement platform delivering clinical insights to providers at the point of care. As a subsidiary of Clover Health, we have a remote-first culture with a focus on diversity and inclusion.

US Unlimited PTO

  • Proactively identify and monitor healthcare facilities that generate high-quality clinical documents to precisely locate data gaps.
  • Conduct deep-dive analyses mapping facility-specific data across disparate sources to uncover patterns of missingness or incongruence.
  • Establish and maintain reporting on ADT coverage across geographic, organizational, and technological dimensions.

Counterpart Health is an AI-powered physician enablement platform that delivers clinical insights to providers at the point of care. They are a subsidiary of Clover Health, a company committed to diversity and inclusion, and their team includes value-based care and technology experts.

US 4w PTO 12w maternity 12w paternity

  • Lead advanced data analysis and trend analysis to proactively assess compliance risks and enhance monitoring mechanisms.
  • Develop comprehensive compliance dashboards and automated reporting systems for real-time insights into compliance performance.
  • Drive predictive modeling initiatives and cross-departmental collaboration to optimize compliance operations and resource allocation.

Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. As the largest network of independent primary care in the country, Aledade offers a collaborative, inclusive, and remote-first culture.

US

  • Lead deep-dive analyses of clinical and technical denials to uncover root causes affecting hospital reimbursement and operational efficiency.
  • Partner with hospital leadership and revenue cycle teams to present findings and support operational transformation initiatives.
  • Design and deliver training and documentation to improve denial prevention practices across teams and departments.

Our partner is a healthcare services organization operating in revenue cycle management and analytics. It is a growing company with strong client relationships and a focus on operational transformation.

California

  • Supports quality improvement infrastructure across PACE centers, maintaining data systems and regulatory reporting.
  • Tracks participant safety events, ED and inpatient admissions, and facilitates Quality Improvement Committee operations.
  • Executes internal quality audits and prepares data summaries to drive measurable improvement.

Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and daily support. Supported by leading healthcare investors, we are entering a period of significant growth and seek exceptional teammates.

United States

  • Serve as a central contributor across customer support, AI quality assurance, and data analytics.
  • Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
  • Drive actionable insights through data and support district clients with onboarding and technical assistance.

Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.

US

  • Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
  • Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
  • Audit call and email communications to assess quality and compile feedback for improvement.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

US Unlimited PTO 12w maternity 12w paternity

  • Manage end-to-end Performance Guarantee lifecycle for strategic accounts, including monitoring, metric validation, and contract tracking.
  • Execute recovery analytics to mitigate financial risk and build data pipelines and Looker dashboards for specialized metrics.
  • Support RFPs and renewals with scenario modeling and risk quantification, and serve as technical lead in client discussions.

Included Health delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. It offers guidance, advocacy, and access to personalized virtual and in-person care.

US

  • Oversee Patient Access Advocate functions across all facilities, emphasizing registration accuracy and point-of-service collections.
  • Document workflows, create standardized training plans, and improve dashboards to monitor registration, customer service, and throughput.
  • Support new facility implementations through detailed observations, coaching, and post-implementation analysis.

Intuitive Health pioneered the combined emergency room and urgent care model, partnering with leading health systems nationwide. Ranked among the top 1% of global retailers in customer satisfaction, the company serves more than 1 million patients annually.

US

  • Build labor productivity models and workforce forecasts for clinical operations.
  • Develop financial models including revenue forecasting and cost-per-patient analyses.
  • Analyze patient vitals, EHR data, and clinician-generated data to surface insights for care delivery.

Cadence is a clinical AI company delivering continuous, proactive care for older adults with chronic conditions. It operates as a full clinical care delivery organization, with clinicians working alongside health system partners to extend primary care into patients' homes.

US

  • Perform analytics for Risk Adjustment operations, including PR calculations and HCC metrics.
  • Write SQL queries and develop Tableau dashboards to visualize healthcare data.
  • Assist with NLP projects and AI initiatives to enhance medical data processing.

Cotiviti is a healthcare data processing and AI company. The company focuses on analytics, risk adjustment, and AI innovation, with a size and culture that values collaboration and learning.

US

  • Provides technical leadership in application architecture planning across healthcare data domains.
  • Champions data stewardship by validating data completeness and accuracy with source owners.
  • Identifies opportunities to improve performance, scalability, and alignment of solutions with stakeholder requirements.

Northern Arizona Healthcare is a healthcare organization providing medical services to communities in Arizona and beyond. The company embraces remote work and focuses on data-driven solutions to improve patient care and operational efficiency.

US Unlimited PTO

  • Support product operations and enhancement by optimizing processes and monitoring performance.
  • Manage projects and milestones, tracking progress and dependencies to keep work moving forward.
  • Define product requirements with focus on business and customer needs, maintaining documentation.

Evio is a pharmacy solutions company founded by health plans to transform medication access and affordability. The company serves over 20 million members and values empathy, diversity, and transparency in its culture.

US

  • Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
  • Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
  • Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.

Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.

US

  • Support implementation and sustainment activities for research-related Electronic Health Record (EHR) solutions across the VA research enterprise.
  • Administer surveys, gather requirements, maintain REDCap databases, and coordinate stakeholder communications to support study build activities.
  • Develop and maintain trackers, status reports, process documentation, and help ensure timely completion of assigned actions and milestones.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and supports agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.

Global 18w maternity 16w paternity

  • Drive strategic analytics for cross-functional Operations initiatives, framing ambiguous problems and delivering actionable recommendations.
  • Build foundational metrics, performance packages, and metric trees to align measurement across Operations.
  • Partner with senior stakeholders to translate complex analyses into clear, executive-ready narratives.

Spring Health eliminates barriers to mental health with an AI-native platform delivering personalized support. Reaching over 170 million people worldwide, the company fosters a culture of AI fluency and data-driven decisions.

US

  • Support analysis and evaluation of VA health informatics program operations and workflows.
  • Develop and maintain action trackers, status reports, and meeting materials.
  • Coordinate with stakeholders to capture decisions, risks, and follow-up actions.

Aptive partners with federal agencies to improve performance and streamline operations. Founded in 2012, the company has over 300 employees nationwide and focuses on applying technology and human-centered services to optimize mission delivery.

US

  • Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
  • Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
  • Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.

US

  • Lead and mentor a team of BI analysts and developers, driving data-driven decision-making across the organization.
  • Develop executive dashboards and self-service analytics using modern BI tools, partnering with cross-functional teams.
  • Implement AI-assisted analytics to accelerate dashboard development and automate insights.

Horizon3.ai is a cybersecurity company that provides autonomous pentesting and assessment operations via its NodeZero platform. The company is a fast-growing remote team of former special operations cyber operators and engineers, fostering a culture of respect, collaboration, and ownership.

  • Partners with business to turn data into critical information using Epic certifications in Cogito Fundamentals, Clarity Data Model, and Caboodle Data Model.
  • Designs, codes, configures, and maintains reporting solutions and self-service assets with ETL understanding.
  • Coaches less experienced Business Intelligence Developers and participates in agile ceremonies.

Derex Technologies Inc specializes in IT consulting, staffing solutions, and software services. Since 1996, the company has delivered high-quality technology professionals and customized IT talent solutions to global clients across industries like banking, healthcare, and government.