Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Support implementation of new ER and urgent care facilities, working closely with clinical staff to adopt the Intuitive operating model through coaching and troubleshooting.
Provide detailed observations, recommend solutions, and drive performance improvement while collaborating with facility staff and leadership.
Design and deliver engaging educational materials and lead pre-opening training sessions to ensure operational readiness.
Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation in ambulatory care. Partnering with leading health systems nationwide, the company serves over 1 million patients annually and ranks among the top 1% of global retailers in customer satisfaction.
Technical subject matter expert on template design strategy; educate on optimizing provider and resource templates.
Consult on template and decision tree implementation, enabling patients to schedule online.
Partner with stakeholders to analyze, design, and deploy scheduling solutions using data to improve access to care.
Tufts Medicine is an integrated health system delivering exceptional, connected, and accessible care to consumers across Massachusetts. They have more than 15,000 employees and caregivers and came together in 2014 to transform consumer engagement and care experiences.
Activate and optimize marketing strategies across the customer journey.
Develop patient segments using engagement data to improve screening rates.
Implement retention campaigns to boost engagement with participants.
Care Access aims to improve the future of health for everyone. With research sites and mobile clinics globally, they deliver research and health services to communities, making medical breakthroughs more accessible.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Support enterprise clinical information systems to enable safe, efficient patient care and assist clinicians with EHR issue resolution.
Assess clinical informatics needs and develop tools, decision support, templates, and training materials for healthcare professionals.
Facilitate working groups, stakeholder meetings, and field user engagement to improve clinical workflows and system use.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies and have 300+ employees nationwide.
Supervise day-to-day operations of assigned Utilization Management staff.
Provide full people management for assigned Utilization Management teams, including hiring and performance management.
Drive team performance against key metrics, including engagement, productivity, and quality scores.
Personify Health has created a personalized health platform, bringing health plan administration, wellbeing solutions, and care navigation together. Their data-driven solutions aim to reduce costs while improving health outcomes, empowering people to lead healthier lives.
Direct and oversee operations of the Enhanced Care Management program, including CalAIM performance and staff supervision.
Refine program policies, manage P&L, and develop KPIs to align performance with business objectives.
Collaborate cross-functionally with other departments and represent the organization externally.
Vynca provides comprehensive care for more quality days at home for individuals with complex needs. It is a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity, fostering a transformative movement.
Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Founded by Dr. Tom X. Lee, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.