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Key Responsibilities:
- Lead and grow a high-performing consulting organization delivering measurable customer outcomes.
- Drive consulting delivery excellence with strong customer satisfaction and value realization.
- Oversee operational KPIs, metrics, and process-driven culture.
Qualifications:
- 12+ years of experience in consulting, CX strategy, or contact center transformation.
- Proven success leading consulting teams and managing P&L.
- Strong understanding of CCaaS, analytics, and AI capabilities.
About NICE:
- NICE software products are used by 25,000+ businesses, including 85 of the Fortune 100.
- With over 8,500 employees, NICE is a leader in AI, cloud, and digital solutions.
NICE
NICE provides cloud-based software for customer experience, financial crime, and public safety. With over 8,500 employees in 30+ countries, NICE is an innovation powerhouse known for AI and digital solutions.