Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential.
Designs change strategy across people, process, and technology.
Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
NICE Ltd. provides software products that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse recognized as a market leader in its domains.
Promote, sell, and drive maximum value with NICE's Value Realization Services portfolio to existing and new customers across the Americas region.
Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure.
Deliver on organizational strategy with the NICE VRS model, create a Go-To-Market strategy, and provide accurate monthly forecasting.
We are NICE Ltd., providing software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, we are an innovation powerhouse in AI, cloud, and digital.
Drive high-priority strategic initiatives across AI transformation, Quote-to-Cash, and cost efficiency as a senior individual contributor.
Structure ambiguous cross-functional problems into clear workplans and drive accountability without direct authority.
Communicate executive-level recommendations and hold senior stakeholders accountable for outcomes.
NiCE is a global software company that provides AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees and 25,000+ customers, including 85 of the Fortune 100, NiCE fosters a fast-paced, collaborative, and innovative culture.
Partner with C-level executives to define enterprise-wide CX transformation strategies using LivePerson's Conversational Growth Path Maturity Model.
Lead the Customer Strategy Center of Excellence, overseeing Data Analytics and Conversational Design teams to deliver insight-driven recommendations.
Drive adoption of conversational AI, develop multi-year roadmaps, and present strategic recommendations to executive stakeholders.
LivePerson is a leader in enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Recognized as the #1 Most Innovative AI Company by Fast Company, they foster a culture of innovation and inclusivity.
Provide technical configuration, best practice guidance, and customized training to customers for CXone Agent products.
Serve in a consultative capacity, managing customer expectations and ensuring desired business outcomes.
Maintain expertise in contact center technologies and mentor team members.
We are NICE, a global software company providing AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, we are an innovation powerhouse that excels in AI, cloud, and digital.
Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis.
Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.
Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.
Lead large-scale transformation initiatives at the intersection of customer experience and AI.
Translate strategic AI ambitions into actionable programs and measurable outcomes.
Drive organizational change enablement and adoption of AI-first capabilities.
The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Own the reactivation of NICE's Quote-to-Cash transformation end-to-end, turning a paused program into disciplined forward motion.
Serve as internal business owner and primary counterpart to external systems integration partner, holding them accountable to scope, timeline, and outcomes.
Re-engage stakeholders across Finance, IT, and Revenue Operations to drive clear decisions and business outcomes, giving senior sponsors a credible view of program status and risk.
NICE provides software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is a market leader known for its innovation in AI, cloud, and digital, fostering a fast-paced and collaborative culture.
Identify upsell and cross-sell opportunities within the customer base to drive revenue growth.
Consult with clients on their contact center business to optimize product usage and achieve better outcomes.
Develop and present customized presentations that quantify product value and outline next steps.
NICE provides software solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 global businesses including 85 Fortune 100 companies. The company has more than 8,500 employees across 30+ countries and is recognized as an innovation leader in AI, cloud, and digital technologies.