We build real, production-ready AI systems for financial services, powering everything from compliance monitoring to AI-driven adviser guidance.
Backed by leading investors and commercially supported by major financial institutions, we are scaling quickly in a high-growth market.

The Role:

As Head of Customer Success, you will build and scale a modern Customer Success organisation that delivers exceptional customer experiences.
You will own customer retention, health, and long-term value creation while acting as the executive voice of the customer across the business.

What You'll Do:

Lead a high-performing team, embed a customer insight strategy, and drive measurable outcomes for customers of all sizes.
Partner closely with Sales, Product, Implementation, and Support to deliver a seamless end-to-end experience.
Build scalable processes, reporting, and AI-enabled customer intelligence to drive prioritisation and continuous improvement.

Why Join Us:

Shape the customer experience from onboarding to long-term partnership in a pivotal stage of Aveni's growth.
Enjoy remote-first working, company-wide offsites, a flexible benefits platform, and private health and dental care.

Aveni

Aveni is redefining how financial institutions use AI, building production-ready agentic systems that replace fragmented processes with intelligent, end-to-end workflows. The company has been recognised as Fintech of the Year for two consecutive years, is backed by leading investors, and is scaling quickly with a remote-first, inclusive culture.

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