Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Define and build the internal systems, workflows, and decisioning infrastructure that power Wave's payments operations.
Own the strategy and roadmap for tools used by Risk, Fraud, Compliance, Support, Finance, and Payments Operations teams.
Replace fragmented workflows and manual processes with scalable platform capabilities to improve operational efficiency and customer outcomes.
Wave provides financial software and services to help small businesses thrive. The company fosters a creative and energetic culture where employees are empowered to be bold and learn quickly.
Lead the ML strategy for Workforce Management, delivering production systems for forecasting, routing, and optimisation.
Coach and develop a growing team of Machine Learning Scientists embedded in product squads.
Work cross-functionally with Product, Engineering, Data, and Operations leaders to solve ambiguous operational problems.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension consolidation. With over 10 years of growth in the UK and a focus on financial education and award-winning customer service, Monzo has a vibrant culture and a strong commitment to diversity and inclusion.
Own first-line triage of bug reports and operational issues, reproducing and validating before escalation.
Build and run a product enablement program for operations, ensuring features are adopted and understood.
Instrument the intake system, categorize feedback, and deliver recurring reports to feed roadmap planning.
Splitero helps homeowners access home equity without monthly payments, addressing a gap left by traditional lenders. As a remote-first team with a culture of transparency and inclusivity, we offer comprehensive benefits and flexible PTO.
Lead and manage a team of user researchers across Core Banking products, shaping the Personal Banking research strategy.
Partner with leadership to influence product strategy and ensure customer insights drive decision-making.
Combine qualitative and quantitative research to inform strategic recommendations and improve the customer experience.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products including current accounts, savings, and credit cards. With a large and diverse team, they focus on customer-centric innovation and have a culture of inclusion and diversity.
Conduct customer interviews and user research to translate feedback into actionable product recommendations.
Track product development timelines, dependencies, and risks, facilitating release readiness and launch coordination.
Lead new customer onboarding, training, and support to ensure successful adoption of new features.
KaiPod Learning operates a network of microschools across 21 states, partnering with educators to start their own schools and building the operating system to power them. They are backed by top-tier investors and are the fastest growing network of their kind, with a bold vision to connect 1 million students globally.
Own and evolve the product operating rhythm, including planning cycles, OKR frameworks, launch readiness, and retrospectives.
Redesign inefficient processes end-to-end, building SOPs and playbooks that drive broad adoption.
Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter. The company is ambitious and has grown over 20 years, emphasizing a culture of innovation and inclusion.
Own the operational foundation enabling the Product organization to scale effectively.
Administer product tooling (Aha!, Amplitude, Jira, Maze) and ensure data quality across teams.
Partner with compliance to support FDA design controls and maintain repeatable regulatory workflows.
Lingraphica is a mission-driven organization providing speech-generating devices to improve communication for people with aphasia and other impairments. They are a leader in AAC technology, operating in a fast-paced, goal-oriented environment with a focus on helping individuals and families.
Build and scale the operational foundation of a growing product organization.
Design planning frameworks and streamline workflows to improve collaboration and execution.
Act as an operational partner to product leadership, translating strategic goals into effective execution.
Jobgether is an AI-powered job matching platform that connects candidates with employers. They foster a culture of autonomy, innovation, and continuous improvement.
Support and improve the Product Operating Model and Product Development Lifecycle (PDLC) to ensure efficient flow of work.
Oversee intake processes, facilitate meetings, and maintain tools and workflows for product teams.
Drive cross-functional collaboration and data-informed decision-making to continuously improve product operations.
Best Egg is a financial technology company that provides consumer lending solutions. The company is a mid-sized organization focused on product innovation and operational excellence.
Analyze operational performance data to identify trends, inefficiencies, and improvement opportunities in cybersecurity operations.
Collaborate with security teams and leaders to optimize workflows, enhance efficiency, and drive continuous improvement.
Define and monitor performance metrics, develop dashboards, and integrate AI tools to improve data interpretation and decision-making.
The employer is a cybersecurity partner company that improves security operations through data-driven insights. They offer a remote-first environment with a comprehensive employee experience, supporting professional growth and well-being.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.
Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts.
Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns.
Support cross-functional partners on complex escalations by compiling all relevant details for resolution.
DailyPay is a worktech company that transforms the way people get paid by providing an on-demand pay solution. It is headquartered in New York City with operations across the US and in Belfast, and fosters an inclusive, high-trust culture.
Build critical frameworks, processes, and assets to scale marketing operations.
Partner with cross-functional teams to optimize budgeting, forecasting, and resource planning.
Distill complex information into clear presentations and support annual planning.
Airbnb is a global hospitality platform connecting hosts and guests worldwide. With over 5 million hosts and 2 billion guest arrivals, it fosters a diverse, collaborative culture focused on belonging.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Redesign payment processes, onboard AI vendors, and build predictive models to improve operations.
Spearhead quality initiatives and manage teams within operations workflows.
Solve high-impact problems across customer experience, product, and business with curiosity and persistence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing workers. Founded in 2016, it is a remote-first team of over 1,000 people, profitable since 2022, and is a top Y-Combinator company.
Own how the product organization scales, including shaping a multi-product portfolio and building operating cadences.
Drive cross-team delivery coordination and build systems for live visibility using Jira/Notion dashboards.
Act as a connector across teams to find shared building blocks and leverage, while driving AI-native operations.
Qualified Health is a clinical AI company that turns health system data into actionable signals for clinical and financial leaders. It is a fast-growing, mission-driven team backed by premier investors, building a category-defining product.
Own the end-to-end development of the FinApp product area, managing internal financial operations, accounting workflows, and financial reporting.
Translate domain-level strategy into a 1-2 quarter roadmap, lead product discovery, and guide engineers and designers through delivery.
Define success metrics, run A/B tests, analyze results with SQL/BI tools, and turn insights into iterative product improvements.
Coinspaid Solutions builds blockchain payment infrastructure for the global economy. The company has 350+ remote professionals and is recognized for its corporate culture, emphasizing ownership, trust, and collaboration.
Support cross-functional teams to ensure efficient automated workflow processing and troubleshoot issues.
Monitor operational workflows, analyze metrics, and generate reports to improve performance.
Partner with stakeholders to understand business pain points and assess enhancement requests.
Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission using human-centered design. They are a small but rapidly growing company with a fun, passionate, and creative team.
Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.