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CRM Manager, Core Banking
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Data Analysis
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Key Responsibilities:
- Analyse datasets to identify patterns and trends related to service performance.
- Collaborate with cross-functional teams to deliver accurate service insights.
- Manage real-time demand and staffing to maintain service levels.
Requirements:
- Solid background in workforce management with operational support experience.
- Proficiency in Google Sheets/Excel, Looker, and basic BigQuery knowledge.
- Excellent communication and risk-aware decision-making skills.
Benefits:
- Salary £32,900 - £42,000 plus performance incentives.
- Learning budget of £1,000 per year.
- Flexible working hours and remote work options.
Monzo
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.