Own settlement issues from investigation to resolution, ensuring transaction accuracy and balancing partner experience, financial impact, and operational judgment.
Collaborate cross-functionally with teams including Finance, Support, Account Management, Product, and Engineering to resolve complex settlement issues.
Use AI tools and repeatable workflows to enhance efficiency, quality, documentation, and decision-making.
We serve the $800B trucking industry with market-leading payment products that help truckers save on fuel and fuel stops gain customers. We are a fast-growing marketplace startup backed by top venture investors, with a collaborative, high-growth environment.
Support major product launches and strategic initiatives, including product QA and demo environment management.
Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions.
Help coordinate cross-functional projects, track timelines, and maintain internal documentation and tools.
Pasito is an AI workspace for employee benefits, rethinking how group insurance and benefits are underwritten, delivered, used, and measured. The company is backed by Y Combinator and Core Innovation Capital, and is growing quickly with a focus on accuracy, scalability, and human-centered design.
Monitor merchant processing activity to identify suspicious transactions and potential fraud.
Investigate alerts and review reports to mitigate company losses and ensure compliance.
Collaborate with cross-functional teams to design risk strategies and maintain SOPs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses to manage payments and operations, processing over $47 billion annually for 130,000+ businesses in 72+ countries. The company is backed by investors Advent International, Battery Ventures, and Silver Lake, and fosters a culture guided by values of simplicity, purpose, community, and people-first.
Support cross-functional teams to ensure efficient automated workflow processing and troubleshoot issues.
Monitor operational workflows, analyze metrics, and generate reports to improve performance.
Partner with stakeholders to understand business pain points and assess enhancement requests.
Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission using human-centered design. They are a small but rapidly growing company with a fun, passionate, and creative team.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Build deep working knowledge of Focal's systems to diagnose issues independently.
Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Own recurring operational tasks: pulling data, generating reports, managing student communications, and ensuring materials stay high quality.
Take repetitive or partially documented work and turn it into clear, reliable, repeatable processes, mapping logic for automation.
Draft and send student communications, manage distribution, track responses, and support cross-team operational workflows.
Scholars of Finance is a rapidly growing organization on a mission to inspire character and integrity in the finance leaders of tomorrow by investing in undergraduate students through leadership development, mentorship, and support from purpose-driven finance executives. They are a close-knit, high-performing, mission-driven team that has impacted thousands of students across top universities since 2019.
Develop deep understanding of customers, products, and operations while solving complex problems.
Analyze customer trends and identify opportunities to improve experiences and processes.
Collaborate with Product, Engineering, Operations, and Risk teams to drive meaningful improvements.
Stake is an Australian investing platform that helps people grow their wealth with access to ASX and Wall Street. With over 750,000 customers and A$8B under administration, the company fosters a culture of empowerment and continuous improvement.
Investigate suspicious activity and enforce company policies to protect the expert contributor ecosystem.
Identify emerging fraud trends and refine operational runbooks for detection and mitigation.
Collaborate with cross-functional teams and vendors to maintain workforce integrity and compliance.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale, starting as a Stanford AI Lab research project in 2015. The company works with some of the world's largest organizations to empower scientists, engineers, financial experts, and more to build custom AI with their data.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Manage high-stakes, ambiguous escalations and solve complex operational issues.
Investigate root causes of recurring problems and drive cross-functional collaboration.
Improve operational visibility and support readiness for regulatory or system changes.
Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments and grow revenue. With a staggering amount of work ahead, Stripe offers an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Assist in end-to-end setup of audience deals and campaigns, including processing confirmation and campaign creation.
Maintain accurate records and run regular reconciliation between internal systems and the OpenAP platform.
Support client reporting workflows across internal and third-party tools, preparing data files for downstream use.
OpenAP helps advertisers connect with audiences through a collaborative platform that centralizes data activation for premium national TV publishers. The company is a virtual team with concentrations in Los Angeles and New York City, offering a culture focused on personal growth and development.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Responsible for supporting vendor operations within the GRS Claims organization, providing day-to-day support and consulting to vendors on complex issues.
Conducts research and data analysis to report on key vendor metrics and identifies performance trends for process improvements.
Facilitates vendor training on new or updated processes and works with vendors to resolve critical issues.
Liberty Mutual is a global insurer providing property and casualty insurance. They are a large company focused on inclusion and community, offering benefits and development opportunities.