Machine Learning Manager, Operations

The Role:

• Shape the ML strategy for Workforce Management, helping decide where ML, forecasting and optimisation can have the biggest impact.
• Lead the design, build and delivery of production ML systems across forecasting, routing, assignment, escalation and time-to-completion prediction.
• Stay close to technical details: help the team frame problems well, choose the right modelling approach, define robust validation, review trade-offs and ship safely.

What We're Looking For:

• You've recently worked as a hands-on Machine Learning practitioner, for example as a Senior IC, Tech Lead, Team Lead or ML manager.
• You have strong foundations in ML, statistics, forecasting, optimisation or operations research, and enjoy applying them to messy real-world problems.
• You've built, shipped or owned ML systems in production, and understand what it takes to make models useful, reliable, monitored and safe.

Benefits and Culture:

• £113,200 - £145,200 salary plus equity and Incentive Awards tied to performance.
• Flexible working hours and a £1,000 annual learning budget for books, training courses and conferences.
• Relocation support to the UK and visa sponsorship available, with fully remote working within the UK.