Source Job

• Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
• Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
• Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.

Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.

• Conduct customer interviews and user research to translate feedback into actionable product recommendations.
• Track product development timelines, dependencies, and risks, facilitating release readiness and launch coordination.
• Lead new customer onboarding, training, and support to ensure successful adoption of new features.

KaiPod Learning operates a network of microschools across 21 states, partnering with educators to start their own schools and building the operating system to power them. They are backed by top-tier investors and are the fastest growing network of their kind, with a bold vision to connect 1 million students globally.

• Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
• Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
• Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.

FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.

• Own and evolve the product operating rhythm, including planning cycles, OKR frameworks, launch readiness, and retrospectives.
• Redesign inefficient processes end-to-end, building SOPs and playbooks that drive broad adoption.
• Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter. The company is ambitious and has grown over 20 years, emphasizing a culture of innovation and inclusion.

• Own product management for consumer-facing surfaces including acquisition funnel, application, portal, and post-origination experience.
• Drive conversion and experimentation through hypothesis testing, analysis, and prioritization of fixes.
• Conduct discovery by talking to homeowners and teammates to feed the roadmap with real customer problems.

Splitero helps homeowners access their home equity without monthly payments, solving the problem of rising interest rates and strict lender requirements. It is a growth-stage company with a remote-first culture focused on transparency, innovation, and inclusivity.

• Own the operational foundation enabling the Product organization to scale effectively.
• Administer product tooling (Aha!, Amplitude, Jira, Maze) and ensure data quality across teams.
• Partner with compliance to support FDA design controls and maintain repeatable regulatory workflows.

Lingraphica is a mission-driven organization providing speech-generating devices to improve communication for people with aphasia and other impairments. They are a leader in AAC technology, operating in a fast-paced, goal-oriented environment with a focus on helping individuals and families.

• Own the end-to-end release process including calendar, release notes, stakeholder communications, and enforcement of readiness standards.
• Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle.
• Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes.

PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. They are a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students they serve.

• Own day-to-day product management for the Salesforce-based business platform, coordinating with engineering and operations teams.
• Run structured intake for feature requests from underwriting, servicing, funding, and compliance, turning raw requests into scoped, prioritized work.
• Define success metrics per initiative and report on realized impact, ensuring platform changes go through standard deployment and enablement processes.

Splitero helps homeowners access home equity without monthly payments through a win-win product. The company has over 140 operations employees and fosters a culture of transparency, innovation, and inclusivity.

• Own how the product organization scales, including shaping a multi-product portfolio and building operating cadences.
• Drive cross-team delivery coordination and build systems for live visibility using Jira/Notion dashboards.
• Act as a connector across teams to find shared building blocks and leverage, while driving AI-native operations.

Qualified Health is a clinical AI company that turns health system data into actionable signals for clinical and financial leaders. It is a fast-growing, mission-driven team backed by premier investors, building a category-defining product.

• Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
• Investigate product issues, reproduce problems, and isolate root cause before responding.
• Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.

Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.

• Own driving outcomes across ingest, querying, data retrieval, storage and internal design system.
• Understand stakeholder needs and prioritize scalable, reliable capabilities for long-term strategy.
• Collaborate closely with engineering, product, design, and cross-functional teams across Marketing, Sales, and Customer Success.

Honeycomb provides observability and developer tools for modern applications. With over 200 employees, they foster a culture of trust, autonomy, and inclusivity, and were named to Forbes' Best Startups.

• Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
• Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
• Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.

Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.

• Define the multi-horizon roadmap for GitLab's data analytics and insights platform, balancing immediate customer needs with long-term platform investment and setting clear success measures.
• Partner with engineering leaders to shape core platform capabilities, including data pipelines, storage, and APIs, that support analytics experiences across GitLab.
• Design a tiered analytics experience that meets customers where they are: conversational AI discovery, out-of-the-box dashboards, and custom dashboard creation.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company fosters a high-performance culture driven by values and continuous knowledge exchange, embracing AI as a core productivity multiplier.

• Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
• Analyze requests for missing details or blockers and communicate with internal teams for resolution.
• Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.

Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.

• You will own driving work on core product features for our largest enterprise customers.
• You will solve problems around automated lifecycle management, APIs at scale, and IAC.
• You will collaborate closely with engineering and design in a triad-based working model.

Honeycomb is an observability platform that helps developers understand complex systems. With over 200 employees and Series D funding, it fosters a fully distributed, inclusive culture.

• Support and improve the Product Operating Model and Product Development Lifecycle (PDLC) to ensure efficient flow of work.
• Oversee intake processes, facilitate meetings, and maintain tools and workflows for product teams.
• Drive cross-functional collaboration and data-informed decision-making to continuously improve product operations.

Best Egg is a financial technology company that provides consumer lending solutions. The company is a mid-sized organization focused on product innovation and operational excellence.

• Drive product growth across activation, adoption, monetization, retention, and expansion.
• Build and optimize growth loops that are repeatable, scalable, and measurable.
• Collaborate cross-functionally to develop effective strategies and deliver measurable outcomes.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company.

• Own the full product lifecycle for a core area of the FlowFuse platform, from vision and roadmap to sprint execution.
• Conduct continuous discovery through customer calls, sales feedback, and direct user research to identify real problems.
• Write precise, technical GitHub issues that engineers can build from without ambiguity, and run refinement sessions with the engineering squad.

FlowFuse builds a platform for industrial IoT, connecting customers to their industrial systems. As a small, fast-moving startup, it values autonomy, async work, and a bias toward action.

• Drive product improvements by translating customer needs, business priorities, and product insights into clear requirements and delivered features.
• Own product areas from discovery through launch, focusing on usability, quality, customer experience, and operational follow-through.
• Collaborate with engineering, QA, design, and go-to-market teams to ensure high-quality delivery and effective release coordination.

Kaseya is the leading provider of AI-powered IT management and cybersecurity software for Managed Service Providers (MSPs) and internal IT organizations globally. Backed by Insight Partners, Kaseya has sustained double-digit growth, supports customers in over 20 countries, and manages over 15 million endpoints, fostering a high-performance culture centered on innovation and accountability.

• Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
• Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
• Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.

GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.