Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, compliance, and data integrity.
Serve as the primary operational interface to Benefits COE, Payroll, HRIS, Legal, and People Services for cross-functional alignment.
Lead the full AMS LOA lifecycle in partnership with LOA vendors, from intake through return-to-work.
Zscaler is a cloud security company that provides the Zero Trust Exchange platform to secure digital transformation. With a global team and a culture emphasizing innovation and accountability, Zscaler builds high-performing teams to protect customers from cyberattacks.
Lead the multi-year Member Care staffing strategy, workforce management, vendor strategy, and AI enablement to scale operations.
Oversee vendor relationships, performance standards, and BPO management to ensure service level and margin goals.
Drive AI and automation roadmap to improve productivity and service delivery, collaborating with cross-functional teams.
Included Health is a healthcare company delivering integrated virtual care and navigation, on a mission to raise the standard of healthcare for everyone. We are a remote-first company with a diverse team and a culture of partnership and transparency.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Own the recurring operational and administrative work that keeps programs running, from data processing to reporting.
Document, refine, and automate processes to create the foundation for AI-driven efficiency.
Ensure high-quality student-facing materials and handle cross-team operational support with speed and accuracy.
We inspire character and integrity in the finance leaders of tomorrow through leadership development, mentorship, and support from purpose-driven executives. We are a close-knit, high-performing, mission-driven team that has impacted thousands of students since 2019 and is growing rapidly.
Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations.
Assess and evolve team structure as the org scales, including span of control and role design.
Operationalize AI and automation tools across RCM workflows in partnership with Grow's Operations AI Center of Excellence.
Grow Therapy is a three-sided marketplace connecting therapists, patients, and insurance payors in mental healthcare. The company has raised over $328M, valued at $3B, and fosters a mission-driven, entrepreneurial culture with a team of go-getters.
Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
Champion the provider perspective and build a provider advocacy function to surface and act on feedback.
Develop reporting and insights using data from multiple systems to drive continuous improvement.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible globally. Founded in 2013, the company is the world's largest online therapy service with a network of over 30,000 licensed therapists and a diverse team of clinicians, engineers, and business leaders.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Leads and optimizes the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
Manages, coaches, and develops a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
Acts as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.
Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering child-centric ABA therapy in a collaborative, team-based environment.
Support the Associate Director in managing day-to-day operations of the External Audit Program, ensuring alignment with program goals and regulatory timelines.
Serve as a versatile operational resource across workstreams, identifying process improvements and implementing changes to enhance scalability, transparency, and quality.
Communicate updates, risks, and recommendations clearly to cross-functional stakeholders, and support AI-native monitoring of program-wide KPIs.
Devoted Health is on a mission to improve the health and well-being of older Americans through an integrated care platform combining data and AI with clinical and service experiences. The company is an equal opportunity employer that values diversity and collaboration, with a team dedicated to a supportive work environment.
Lead operational transformation for Global Support, driving AI-enabled workflows, analytics, and automation to scale customer operations.
Own support intelligence, escalation governance, and operational readiness, partnering with Product, Engineering, and CX teams.
Build future-state support operating model through telemetry, systems optimization, and cross-functional alignment.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. As a global leader in critical communications, it fosters a culture focused on protecting people and communities during critical moments.
Own and optimize People Team operational workflows across the employee lifecycle.
Design, build, and maintain automations and integrations across HR tools.
Monitor data quality and operational controls, ensuring employee data integrity.
Bloomerang provides a giving platform that helps nonprofits raise more, recruit more, and retain more. They are a mission-driven company with a culture built on core values of Simplify, Care, and Act, and they pride themselves on having innovative employees.
Lead cross-functional operational projects and implement AI-powered systems to enhance organizational efficiency.
Analyze workflows to identify inefficiencies, develop SOPs, and introduce scalable procedures.
Manage project management platforms like ClickUp, build dashboards, and ensure teams stay aligned on priorities.
This client is a growth marketing agency helping consumer brands scale through performance marketing and data-driven strategies. They combine strategic thinking with execution excellence, leveraging AI-powered workflows to improve internal operations.
Own product strategy and roadmap for claims automation, from data extraction to claim finalization and payout.
Define where AI/ML capabilities should be applied and design human-in-the-loop workflows for regulated systems.
Drive build vs. buy decisions, lead cross-functional teams, and establish metrics for accuracy and turnaround time.
Sidecar Health is redefining health insurance to make excellent healthcare affordable and attainable. The team includes tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system and make it more personalized, affordable, and transparent.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Lead operational improvement strategies and transformation programs across healthcare service operations.
Drive end-to-end program delivery including planning, risk management, and executive communications.
Conduct operational assessments, root cause analysis, and design enablement materials to support process adoption.
This partner company in the healthcare technology sector drives operational excellence and transformation across complex service environments. It is a remote-first organization with a supportive culture focused on innovation and continuous improvement.
Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management.
Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries.
Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.
Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.
Lead day-to-day and long-term clinical operations across markets and care modalities to achieve access, quality, and financial goals.
Build and standardize the clinical operating system, including scheduling, staffing, and workflows for scalable multi-site operations.
Drive cross-functional execution and establish accountability through KPIs, dashboards, and performance reviews.
Tia is building a new model of healthcare for women that integrates primary care, gynecology, mental health, dermatology, and wellness. As a Series D venture-backed company trusted by over 120,000 women, Tia fosters a culture of excellence through continuous improvement, learning, and collaboration.
Own client retention strategies and reduce churn through structured systems.
Lead the design and launch of new service lines from concept to pilot.
Improve daily operations via process automation, AI tools, and cost efficiency.
RemodelBoom is a revenue-share growth partner for home improvement companies across the United States, earning revenue when campaigns generate sales. It is a profitable, lean organization with a high-ownership and high-trust culture.