Program Manager

Role Overview:

• Support the Associate Director in managing the day-to-day operations of the External Audit Program, ensuring all workstreams are aligned with program goals and regulatory timelines.
• Serve as a versatile operational resource, pivoting across workstreams (Retrieval, Evaluation, Submission) to address shifting priorities and volume during the audit cycle.
• Partner closely with workstream leads to identify opportunities for process improvement and implement changes that enhance scalability, transparency, and quality.

Communication and Reporting:

• Communicate updates, risks, and recommendations clearly to cross-functional stakeholders.
• Support the Associate Director in building out AI-native monitoring of program-wide KPIs that support regular operational updates and reporting to leadership.
• Support special projects that require structured thinking, thoroughness, and cross-team collaboration.

Required Experience:

• 4+ years experience managing processes with tight turnaround times, high attention to detail, and a reputation for following through.
• Strong communication skills, both written and verbal, conveying information clearly, proactively, and without ambiguity.
• Ability to pull and analyze data using database query tools and appetite to use emerging AI technology to form independent insights and identify trends.