Operations Associate - Engagement Center

Key Responsibilities:

• Support day-to-day operations and growth initiatives for the Engagement Center.
• Organize and maintain operational documentation including workflows, action plans, and KPI reports.
• Assist with new site implementations, project planning, and performance metric tracking.

Experience/Education:

• Bachelor’s Degree preferred with 1-2+ years of relevant work experience.
• Strong organizational skills and attention to detail required.
• Excellent verbal and written communication skills.

Skills / Goals:

• Data Management: Use data to guide operations and identify trends.
• Team Support: Monitor productivity and resolve issues in real-time.
• Collaboration: Maintain strong communication with leadership and partners.

Reporting and Ownership:

• Demonstrate accountability and initiative with strong attention to detail.
• Deliver quality work with minimal oversight and pursue stretch assignments.
• Drive continuous improvement through proactive ideas and cross-functional partnership.