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Key Responsibilities:
- Oversee daily operations for patient medication refill administration and inbound pharmacy patient inquiries.
- Manage team productivity and ensure high-quality work through proper auditing.
- Handle escalations and build action plans with key stakeholders.
Leadership and Development:
- Lead a team of 50+ employees, including supervisors and regional team leads.
- Coach and mentor supervisors on performance management and team engagement.
- Identify and develop future leaders within the division.
Collaboration and Strategy:
- Work with leadership to develop staffing plans and forecasts.
- Partner with regional leaders to improve service models.
- Collaborate on project plans for new health system launches or service offerings.
Shields Health Solutions
Shields Health Solutions is a fast-growing company focused on patient medication refill administration and pharmacy patient inquiries. While exact employee count is not given, it supports a large team of 50+ employees and emphasizes high quality, performance accountability, and employee development.