Supervisor of Patient Engagement

About the Role:

• This is a key leadership position supporting the Engagement Center team, reporting to the Director or Manager of Patient Engagement.
• The Supervisor provides day-to-day leadership, ensuring responsible work of assigned sites is managed and service level metrics are reached.

Key Responsibilities:

• Directly lead and manage a team to ensure timely and accurate refill support for patients obtaining medication.
• Manage PTO, time reports, audits, and new hire onboarding while coordinating coverage and after-hour support.
• Facilitate team and hospital management meetings, establish efficient workflows, and collaborate with clinical teams.

Requirements:

• 3+ years of pharmacy technician experience with state registration and national certification (CPhT) required.
• Prior leadership experience strongly preferred; high school diploma required, bachelor's degree preferred.
• Ability to travel up to once per quarter if needed.

Skills and Qualifications:

• Strong communication presence, ability to influence without formal authority, and excellent interpersonal skills.
• Proficient in Microsoft Office (Excel, Word) and pharmacy dispensing systems like Willow, Qs1, or RX30.
• Patient-centered, organized, high-integrity leader with strong operational management and project management skills.