Director of Operations

About the Role:

• This is a hands-on leadership position with end-to-end responsibility for operational performance.
• You will directly manage the Account Management Team Lead and own the company's operating rhythm.
• Success requires strategic judgment, disciplined execution, and comfort in a lean, fast-moving environment.

Key Responsibilities:

• Own client retention strategy, including churn reduction and client health indicators.
• Lead new service line development from business case through pilot and scaling.
• Drive daily operations, automation, and cost efficiency with AI tool adoption.

Experience and Qualifications:

• Demonstrated operations leadership in a small, fast-growing company.
• Track record of reducing churn and improving the customer lifecycle.
• Experience launching new services and using AI/automation to augment teams.

Compensation and Benefits:

• $200,000 annual base salary with profit sharing.
• Healthcare coverage and additional employee benefits.
• Unlimited paid time off and fully remote working arrangement.