Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Partner with Technical Support leadership to develop strategic narratives and executive presentations that communicate business performance and operational outcomes.
Build and maintain reporting frameworks for core metrics, synthesize data into actionable insights for senior leadership.
Drive cross-functional collaboration across teams to align on priorities and execute key initiatives, while leveraging AI tools for efficiency.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-growth environment with a culture of rapid career development and innovation.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Lead a globally distributed IT support team across US, Finland, UK, and APAC, managing hiring, performance, and career development.
Drive AI-first ITSM transformation by migrating to Atomicwork and deploying AI-native ticket deflection and self-service workflows.
Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.
Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.
Own the tech stack and teams that run operations at Brightwheel.
Lead and redesign technical systems architecture and admin teams for an AI-first world.
Drive AI-native transformation across functions, with hands-on build where appropriate.
Brightwheel is an early education platform trusted by millions of educators and families. It is a three-time Cloud 100 company backed by top investors, with a distributed team across the US and internationally.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Support cross-functional AI transformation workstreams from problem definition through implementation.
Build analyses, models, and executive-ready materials to drive opportunity sizing and value tracking.
Partner with teams across Sales, Customer Success, Operations, Finance, IT, and Product to execute initiatives.
Granicus builds cloud-based solutions that connect governments with their constituents. The company serves over 5,500 government agencies and is recognized for its inclusive, remote-first culture.
Map operational workflows across Sales and broader organization to identify friction and build scalable AI-powered solutions.
Partner with Revenue Operations to design and deploy intelligent workflows, automations, and playbooks.
Drive adoption by creating documentation, guardrails, and training to ensure systems are embraced and trusted.
1mind builds the next generation of revenue teams with a platform that deploys AI-powered Superhumans to serve buyers across the entire journey. As a rapidly growing startup, the company fosters a high-ownership, collaborative culture where every team member drives impact.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Configure and optimize AI assistants and workflow automation solutions to support business operations.
Integrate AI platforms with CRM systems, telephony, collaboration tools, and enterprise applications.
Monitor performance, troubleshoot issues, and refine workflows to improve efficiency and user adoption.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They focus on efficient, objective hiring with a collaborative, international team.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Lead day-to-day Support operations, ensuring SLA adherence and quality standards across shift teams.
Manage incident response and operational bridges, standardizing escalation and problem management processes.
Drive continuous improvement through AI tools, process optimization, and stakeholder communication.
AB InBev is a leading global brewer and one of the world's top 5 consumer product companies, with over 500 beer brands. The Growth Group is an exceptional team focused on leveraging data and driving digital transformation, with a culture of innovation and growth.
Lead and develop a team of AI Engineers to design and deploy AI-powered solutions for operations teams.
Own the AI for Operations portfolio, including roadmap planning, prioritization, and stakeholder alignment.
Drive the design and deployment of agentic AI solutions, copilots, workflow automation, and predictive analytics.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Lead the multi-year Member Care staffing strategy, workforce management, vendor strategy, and AI enablement to scale operations.
Oversee vendor relationships, performance standards, and BPO management to ensure service level and margin goals.
Drive AI and automation roadmap to improve productivity and service delivery, collaborating with cross-functional teams.
Included Health is a healthcare company delivering integrated virtual care and navigation, on a mission to raise the standard of healthcare for everyone. We are a remote-first company with a diverse team and a culture of partnership and transparency.