Source Job

• Drive strategic analytics for cross-functional Operations initiatives, framing ambiguous problems and delivering actionable recommendations.
• Build foundational metrics, performance packages, and metric trees to align measurement across Operations.
• Partner with senior stakeholders to translate complex analyses into clear, executive-ready narratives.

Spring Health eliminates barriers to mental health with an AI-native platform delivering personalized support. Reaching over 170 million people worldwide, the company fosters a culture of AI fluency and data-driven decisions.

• Investigate and solve complex business problems by translating ambiguous questions into structured analyses and actionable recommendations.
• Lead cross-functional initiatives from problem definition through implementation, measurement, and refinement, partnering with Operations, Clinical, Product, and Data teams.
• Develop reporting infrastructure and dashboards to transform recurring analyses into scalable, repeatable insights.

Form Health is a virtual obesity medicine clinic delivering evidence-based care for obesity and cardiometabolic conditions. Founded in 2019, it is a venture-backed company with a patient-first culture and a focus on scaling access to care.

• Partner with cross-functional teams to optimize processes and maintain business systems like CRM and ERP.
• Build dashboards, manage data quality, and generate reports to support decision-making.
• Support system integrations, troubleshooting, and automation opportunities using AI and tools like Celigo or Zapier.

TextUs is revolutionizing business communication by enabling seamless and impactful engagement between workers and consumers, focusing on innovation and measurable results. The company has a collaborative and data-driven culture with a proven leadership team, empowering every team member to make a difference.

• Lead the Enablement Business Operations function, including Learning Experience Design, governance, reporting, and logistics.
• Ensure operational rigor with clear intake processes, prioritization frameworks, and reporting cadences across programs.
• Partner with enablement leaders to meet operational needs and champion Samsara's operating principles globally.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to use IoT data for actionable insights. As a recently public company, Samsara fosters a culture of ownership, flexibility, and long-term building, with over 1,000 employees and a focus on improving safety, efficiency, and sustainability.

• Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
• Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
• Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.

n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.

• Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
• Develop a high-performing team through coaching, accountability, and continuous improvement.
• Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.

HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.

• Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
• Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
• Develop managers into effective leaders and build a customer-centric team culture during growth.

Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.

• Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation.
• Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.

Airbnb is a global community marketplace that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging, emphasizing innovation and engagement.

• Lead short-term scheduling for frontline teams, including shift planning and real-time adherence.
• Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
• Leverage AI and automation tools to maximize output quality and efficiency.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health using an AI-native platform. They reach more than 170 million people worldwide and foster an outcome-driven, AI-fluent culture.

• Synthesize insights across analytics teams to connect findings to business strategy and drive decision-making.
• Create executive-ready communications including decision briefs, presentations, and strategic memos.
• Establish standards for analytics storytelling and ensure critical insights reach the right audiences.

Calendly is a scheduling platform that helps millions of people automate meetings. They are a growing company focused on product growth and innovation, with a collaborative culture that values learning and impact.

• Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
• Organize and maintain documentation such as workflows, action plans, and KPI reports to enable operational success.
• Assist with performance metric tracking, audit processes, and troubleshooting growth opportunities.

Shields Health Solutions partners with health systems to improve patient care through specialty pharmacy services. The company fosters a collaborative, data-driven culture with a close-knit team.

• Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
• Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
• Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.

Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.

• Own Customer Experience Operations and Partner Operations, providing hands-on support for Sales Operations.
• Design scalable systems and build analyses to surface churn risk, expansion opportunity, and services margin.
• Leverage AI tools to accelerate systems design, administration, and analytical tool-building.

Ketch provides a data permissioning platform that helps brands collect, control, and activate permissioned, privacy-safe data. The company is growing rapidly and values passion, growth, grit, collaboration, and integrity.

• Support major product launches and strategic initiatives, including product QA and demo environment management.
• Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions.
• Help coordinate cross-functional projects, track timelines, and maintain internal documentation and tools.

Pasito is an AI workspace for employee benefits, rethinking how group insurance and benefits are underwritten, delivered, used, and measured. The company is backed by Y Combinator and Core Innovation Capital, and is growing quickly with a focus on accuracy, scalability, and human-centered design.

• Manage day-to-day operational execution for a portfolio of partner relationships, including configurations, integrations, billing, and reporting.
• Lead implementations and operational initiatives for new and existing partners, coordinating internal resources to meet timelines.
• Analyze operational data, synthesize findings, and communicate recommendations to internal and external stakeholders.

Our partner is a fast-growing healthcare technology company. They offer a remote-first work environment and are committed to making a meaningful impact on healthcare.

• Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
• Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
• Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.

Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.

• Own the reliability and coherence of the GTM tech stack, mapping systems and building integrations to reduce friction.
• Maintain a living tech stack roadmap, evaluate new tools, and ensure data fidelity across CRM and marketing platforms.
• Build reporting infrastructure and KPI frameworks to give visibility into funnel performance and team activity.

On The Stage (OTS) is an all-in-one platform providing ticketing, marketing, and fundraising for live entertainment organizations. Serving thousands of organizations across the US, the company is at a pivotal growth stage with a mission-driven culture emphasizing confident humility, ownership, and continuous improvement.

• Use data to drive faster, better business decisions as an Analytics Manager.
• Own metrics, measurement, experimentation, and the data roadmap for a business area.
• Quantify business KPIs and uncover unknowns to help achieve acquisition, conversion, activation, retention, and revenue goals.

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools monthly. As Nigeria’s largest merchant acquirer, the company processes over $250 billion in digital payment transaction value annually.

• Coordinate cross-functional projects from kickoff through delivery.
• Build and maintain operational systems, including task tracking, workflows, and documentation.
• Support hiring, onboarding, and team operations as the company scales.

Oath is a company redefining the audit industry with AI-driven solutions. It is a fast-growing startup that values agility, direct access to founders, and a culture where every employee helps build the operational backbone.

• Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
• Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
• Monitor performance data to deliver insights and recommend process improvements.

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.