Drive strategic analytics for cross-functional Operations initiatives, framing ambiguous problems and delivering actionable recommendations.
Build foundational metrics, performance packages, and metric trees to align measurement across Operations.
Partner with senior stakeholders to translate complex analyses into clear, executive-ready narratives.
Spring Health eliminates barriers to mental health with an AI-native platform delivering personalized support. Reaching over 170 million people worldwide, the company fosters a culture of AI fluency and data-driven decisions.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.
Lead optimization execution by creating and managing schedules, executing intraday management, and monitoring KPIs.
Protect workforce sustainability by minimizing labor costs, ensuring adherence to budgets, and reducing burnout and attrition.
Anticipate business needs by developing accurate demand forecasts, building capacity models, and identifying staffing gaps.
We are a leading healthcare technology company specializing in payment integrity and subrogation solutions. We are building a fast-growing team that thrives in a startup environment, looking for curious, resourceful problem-solvers.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Perform analytics for Risk Adjustment operations, including PR calculations and HCC metrics.
Write SQL queries and develop Tableau dashboards to visualize healthcare data.
Assist with NLP projects and AI initiatives to enhance medical data processing.
Cotiviti is a healthcare data processing and AI company. The company focuses on analytics, risk adjustment, and AI innovation, with a size and culture that values collaboration and learning.
Build labor productivity models and workforce forecasts for clinical operations.
Develop financial models including revenue forecasting and cost-per-patient analyses.
Analyze patient vitals, EHR data, and clinician-generated data to surface insights for care delivery.
Cadence is a clinical AI company delivering continuous, proactive care for older adults with chronic conditions. It operates as a full clinical care delivery organization, with clinicians working alongside health system partners to extend primary care into patients' homes.
Use strong analytical and Excel/SQL skills to translate business considerations into effective workforce solutions.
Complete ad hoc requests for reports, analyses, and recommendations for process improvements.
Monitor and manage workforce functions including forecasting, scheduling, real-time monitoring, and system updates.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Our people are our greatest asset, and we use technology to bridge strategy and execution, with a culture that is bold, smart, agile, and fun.
Drive provider quality initiatives through data-driven decision making and high-impact operational programs.
Lead scalable quality initiatives by identifying gaps, sizing opportunities, and executing quarterly programs.
Partner cross-functionally to align priorities and measure outcomes with strong analytical horsepower.
Rula is a remote-first mental health company dedicated to providing evidence-based and compassionate care, aiming to destigmatize mental health and treat the whole person. It hires in most U.S. states and fosters an inclusive culture for its team.
Define and scale the operating system for company truth at Oura, ensuring every decision is powered by a single, trusted version of business reality.
Partner with leaders across Data, Engineering, Finance, and more to design and run systems that define how Oura measures and acts on its business.
Own cross-functional programs that connect data infrastructure, metric definitions, and reporting systems into a cohesive truth layer.
Oura empowers people to own their inner potential through award-winning products that provide insights on readiness, activity, and sleep quality. We are a quickly growing company focused on helping people live healthier and happier lives, ensuring our team members have what they need to do their best work.
Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies.
Lead the design, execution, and analysis of A/B experiments on new and existing features to inform product and business strategies.
Identify opportunities to automate manual processes and optimize operational efficiency.
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, RV, and beyond. They have reached 5M+ customers, raised $240M+, have been profitable since 2024, and have a remote team of 225 across 6 countries.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Lead the Sales Operations function for Brightwheel's Expansion business, managing a team of 2 to start.
Design and implement scalable processes and AI-driven analytical workflows for the full sales motion.
Present in executive forums and drive cross-functional strategy with multiple teams.
Brightwheel is a leading platform for early education, supporting educators and families in a $175B market. Backed by top investors, it is a three-time Cloud 100 company with a distributed team across US time zones.
Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
Translate support data into clear narratives: what's happening, why, and what to do about it
Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. With 1500+ customers in 60+ countries and world-class investor support, the company is scaling fast and defining a new category.
Lead execution and optimization of integrated clinical service operations across behavioral health, pharmacy, and nursing service lines.
Oversee workforce planning, capacity management, and performance tracking against key clinical and operational metrics.
Manage unit economics and translate growth strategies into operational roadmaps for new markets and payer partnerships.
Our partner is a mission-driven, high-growth healthcare organization focused on improving outcomes for complex patient populations through coordinated, value-based care. They operate in a fast-paced, remote-first environment with a strong focus on professional growth and cross-functional collaboration.