Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services.
Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency.
Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Serve as a central contributor across customer support, AI quality assurance, and data analytics.
Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
Drive actionable insights through data and support district clients with onboarding and technical assistance.
Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
Partner with the Product team to scope analytical questions and deliver findings that influence product decisions.
Own Mixpanel end-to-end: instrumentation strategy, event taxonomy, analysis, and relationships with PMs and engineers.
Surface customer insights from activation patterns and feature adoption to retention drivers, translating them into actionable product narratives.
Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. We are a fully remote team of 120+ teammates worldwide, with a culture of trust, ownership, and continuous learning.
Own the development, operationalization and reporting of metrics for platform usability, adoption, and efficiency.
Assess data availability and quality, working with data engineers to ensure required datasets are extracted and transformed.
Analyze and visualize data to generate actionable insights for business partners.
Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. With over 1,400 firms in nearly 60 countries managing nearly $9 trillion in assets, Addepar is a large company with a culture focused on innovation and collaboration.
Independently manage data quality end-to-end and resolve complex issues across data pipelines and sources.
Improve category classification and product attribution while collaborating with cross-functional partners.
Serve as a trusted resource for clients and internal stakeholders, communicating complex problems in simple terms.
YipitData is the leading market research and analytics firm for the disruptive economy, analyzing billions of alternative data points to uncover actionable insights. The company has raised $475M from The Carlyle Group, valued at over $1B, operates globally with offices in the US, APAC, and India, and has been recognized by Inc. as a Best Workplace for three consecutive years.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Transform complex healthcare data into clear, compelling stories for partners.
Design reliable reporting systems and present easy-to-understand insights to external stakeholders.
Automate foundational reports to uncover deeper trends in care and operational success.
Rula is a mental healthcare company dedicated to providing evidence-based, compassionate care to empower individuals. As a remote-first organization with a culture of inclusion, we hire in most U.S. states and strive to make mental healthcare work for everyone.
Understand, document, and improve existing analytics workflows across data ingestion, transformation, and reporting layers.
Design and build clear, compelling data visualizations using tools such as Tableau, Power BI, Looker, or equivalent.
Assist in the deployment, monitoring, and versioning of machine learning models in production environments.
Consilio, LLC is an EEO/Affirmative Action Employer. They do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Build data tools for warehouse teams and define operational metrics.
Provide ad-hoc analytical support and monitor trends to flag issues early.
Drive global operational improvement and collaborate cross-functionally.
Lime is a global leader in micromobility on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents and is an Equal Opportunity Employer committed to building a diverse team.
Working with Arcadia customers to help solve complex business needs within the platform
Helping a customer gain trust in our data by explaining the transformations taking place
Partnering with technical operators to build complex customizations
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. They are growing fast and have emerged as a market leader in the highly competitive population health management software market.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
Build and maintain help center articles, FAQs, and internal documentation.
Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Partner with product teams to drive data-informed decisions through analysis and A/B testing.
Use SQL, Tableau, and Amplitude to extract insights and build impactful dashboards.
Collaborate with data engineers to ensure data availability and support cross-functional teams.
Hostinger provides AI-powered tools to help creators and entrepreneurs succeed online faster. With over 900 employees and 5 million clients in 150 countries, we foster a culture driven by customer obsession and innovation.
Audit core operational metrics to isolate true causal drivers of operational variance and inefficiencies.
Translate analytical insights into structured data tables and optimize Databricks Genie spaces.
Execute rapid-response diagnostic investigations into operational shifts, presenting data-driven findings.
G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, with diverse, remote-first teams fostering innovation.
Design reliable, accurate, powerful, and easy-to-use dashboarding, tooling, and reporting to support Sales and operational teams.
Develop reliable, accurate data models to help define financial and business performance metrics, from source data down through user-friendly reporting layers.
Lead cross-functional projects to develop tooling and datasets in support of the needs of operational teams; provide continuous enablement for these teams to self-serve basic data needs.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment where transparency, autonomy, and trust fuel everything.