Product Analyst

Help Scout

Remote regions

Global

Benefits

Unlimited PTO 12w maternity 12w paternity

Similar Jobs

See all

Partner with the Product team:

  • Scope analytical questions alongside PMs, designers, and engineering leads.
  • Prioritize against roadmap needs and deliver findings that change what gets built.

Own Mixpanel:

  • Run instrumentation strategy, event taxonomy, naming conventions, and tracking specs.
  • Debug reporting and decide what is tracked client-side vs. server-side.

Surface customer insights:

  • Analyze activation patterns, feature adoption, retention drivers, and friction points.
  • Translate complex data into product narratives that PMs can act on.

Build and maintain dashboards:

  • Create Hex notebooks for core product KPIs like activation, engagement, and retention.
  • Ensure dashboards are intuitive and used regularly by PMs.

Help Scout

Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. We are a fully remote team of 120+ teammates worldwide, with a culture of trust, ownership, and continuous learning.

Apply for This Position