Support Operations Data Analyst

Key Responsibilities:

• Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
• Translate support data into clear narratives: what's happening, why, and what to do about it
• Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time

Required Experience:

• 3–5 years of experience in analytics, with at least 2 years directly in support operations or similar
• SQL proficiency — you can write complex queries against large datasets without hand-holding
• Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, or equivalent

Compensation & Culture:

• $112,000 - $168,000 USD salary
• Fast-paced environment with a focus on decisiveness, simplicity, and continuous improvement
• Opportunity to work with cutting-edge AI products and a world-class team