Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Build and lead the operational engine behind the national clinician network, owning capacity planning strategy that translates demand into predictive staffing models.
Develop repeatable playbooks for state expansions, protect operational gross margins, and align clinician capacity with insurance credentialing and revenue cycle timelines.
Oversee forecasting and scheduling analysts, partner cross-functionally with marketing, partnerships, clinical, and operations leaders to align demand forecasts and scheduling priorities.
AnswersNow is trailblazing the future of autism therapy with an innovative virtual ABA therapy platform designed by clinicians. The company operates fully remote and is reshaping autism therapy to make it more immediate, accessible, and effective for families everywhere.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Translate retailer and client program requirements into structured labor demand forecasts across campaigns and seasonal initiatives.
Analyze workforce supply and capacity to balance staffing with forecasted demand, performing variance and gap analysis.
Develop and maintain KPI dashboards tracking metrics such as fill rates, labor utilization, and cost efficiency.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers and retailers. It bridges the gap between manufacturers and retailers, servicing grocery, mass merchandise, specialty, and other trade channels.
Lead end-to-end resource management and customer support operations for the Learning Innovation team.
Oversee capacity planning, staffing, and utilization while architecting scalable support experiences.
Drive integration of AI and automation into workflows to improve efficiency and decision-making.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a focus on freeing people from busywork.
Manage a team of Data Collection Driving Operations field resources and oversee day-to-day operations.
Conduct periodic reviews, facilitate team meetings, and collaborate with other team members to manage workload.
Provide SME advice on regional issues, assist in resource planning, and ensure quality and financial controls.
TSMG provides field projects and data collection driving operations services. They are a company focusing on operations management with a culture that values team collaboration and continuous improvement.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Drive services forecasting and capacity planning to align resource supply with customer demand.
Own process design and optimization to standardize delivery workflows and improve efficiency.
Develop performance reporting and dashboards to support data-driven decision-making across the services lifecycle.
BlueCat provides Intelligent NetOps, linking foundational network core services with predictive health and performance insights to improve change readiness for organizations. The company is a Great Place to Work-certified employer with accolades in technology, youth, women, and mental health inclusion categories.