Senior Manager – Learning Operations, Staffing & Support, Learning Innovation Solution Studio (LISS)

Timecard Management & Approval:

• Review and approve timecards for assigned resources ensuring accuracy and policy adherence.
• Address discrepancies in time reporting and maintain records of time off.
• Identify performance issues and escalate to leadership.

Capacity Planning & Resource Allocation:

• Maintain comprehensive understanding of team capacity and capabilities.
• Allocate resources based on skills, availability, and project priorities.
• Use ServiceNow Resource Management and analyze utilization data for improvement.

Stakeholder & Leadership Collaboration:

• Serve as primary point of contact for resource availability and support performance.
• Communicate regularly with managers and leadership on resource status.
• Provide reports on utilization and represent Learning Operations with partners.

Process Design, AI & Automation:

• Identify opportunities to integrate AI and automation into resource planning and support.
• Assess current workflows to ensure scalability and use AI-driven insights.
• Lead change management for new processes and tools.