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Key Responsibilities:
- Own end-to-end forecasting, capacity planning, and scheduling for internal and BPO support teams.
- Monitor real-time performance and manage intraday workforce adjustments to meet SLA targets.
- Oversee BPO SLA adherence and partner with Vendor Managers to resolve staffing inefficiencies.
Qualifications:
- Proven experience leading teams in Workforce Management, Operations Analytics, or Support Operations.
- Hands-on experience with enterprise WFM and scheduling tools.
- Proficiency with BI and visualization tools (Power BI, Tableau) and advanced Excel skills.
Our Culture:
- We value authenticity, honesty, positivity, and kindness.
- We foster a collaborative team environment and respect vulnerabilities and cultural differences.
- We are committed to diversity, equity, and inclusion, and use AI-assisted tools responsibly in recruitment.
Airalo
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.