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Our objectives for the role:
- Own Moxie's support organization end-to-end, from AI self-service to a frontline team and subject matter experts.
- Design the escalation lattice and own Tier 2 SLA accountability across teams.
- Train a new Tier 1 support team against a documented playbook.
We're looking for:
- A track record of building or turning around a customer support organization end-to-end.
- Experience managing AI-assisted support tooling and a clear point of view on automation.
- Comfort operating in a dotted-line accountability model and translating performance into metrics.
Why join us:
- This is a rare, full-scope build: an entire support organization yours to design and unify under one standard.
- You'll be building the single front door for all Moxie practice support with direct visibility to senior leadership.
- Full ownership and autonomy in an early-stage environment moving from startup to scale-up.
Moxie
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.