Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Define and execute the customer care and support strategy, operating model, and organizational structure across multiple products.
Lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
Drive AI-driven transformation and cross-functional partnership to improve customer experiences.
The partner company is a rapidly growing consumer technology firm focused on delivering exceptional customer experiences. It values innovation, collaboration, and operational excellence, with a culture that emphasizes customer advocacy and AI-driven transformation.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
Applies timely performance management standards and processes.
Fosters a positive work environment and consistently supports continuous learning.
PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
Serve as the primary escalation point and mentor for Tier 1 support agents.
Identify systemic issues and collaborate with teams to improve customer experience and workflows.
Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Set the strategy and operating model for customer support across all product lines, translating it into staffing and structure.
Build the operating model for AI and human agent collaboration to shift focus from low-value tickets to impactful interactions.
Partner with cross-functional teams to drive customer-facing policies, SLAs, and represent the customer in executive forums.
Babylist is the leading platform for expecting and new families, serving over 10 million shoppers annually. The company is a remote-first, AI-forward tech organization with 100+ team members in the support org and $750M in revenue, fostering a culture of focus and intention.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Ensure consistent and excellent customer experience across support teams.
Manage resources efficiently and produce service metrics to drive improvements.
Promote use of AI and collaborate with global teams on service initiatives.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.
Lead and manage Tier 1 and Tier 2 support teams to ensure timely issue resolution.
Champion an AI-first support culture by driving adoption of AI-powered tools for faster, higher-quality customer support.
Monitor support metrics, provide mentorship, and collaborate cross-functionally to drive continuous improvement.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through innovative apps. We are a global, collaborative team focused on empowering eCommerce brands to accelerate growth, with a culture built on creativity and transformation.
Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.