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Key Responsibilities:
- Ensure all support teams deliver an excellent and consistent customer experience.
- Track performance against agreed metrics and use data to drive improvements.
- Build and own action plans for areas of improvement.
What We Offer:
- A culture built on trust and accountability.
- Flexible Leave Paid Time Off policy and remote working opportunities.
- Growth opportunities with talented colleagues and mentors.
Your Profile:
- Strong manager with proven track record of delivering great customer outcomes.
- Resilient, data-centric, and comfortable with reports and charts.
- Collaborative, with ability to work across global support groups.
Unit4
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.