Customer Experience Enablement Senior Manager
Benefits
Unlimited PTO
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Role Overview:
- Own a clear enablement roadmap tied to CX goals and business priorities.
- Partner with cross-functional teams to shape strategic content and frameworks.
- Use AI and automation to scale enablement operations.
Key Responsibilities:
- Translate customer and CSM feedback into actionable enablement strategies.
- Modernize knowledge management and self-serve support for field effectiveness.
- Define success measures and continuously refine priorities.
What We're Looking For:
- 6-8+ years of customer success enablement, sales enablement, or related experience.
- Proven ability to break down ambiguous problems and influence stakeholders.
- Strong ownership mindset and experience applying AI to reduce manual work.
Benefits:
- Competitive salary with annual cash bonus and equity grants.
- Remote-first culture with flexible time off and generous parental leave.
- Health, dental, vision insurance, 401k, and mental health support.
Omada Health
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.