Source Job

• Lead daily operations of a Member Support team across chat, phone, email, and SMS.
• Coach and develop agents through quality monitoring and weekly coaching sessions.
• Handle escalated member cases and collaborate with internal teams to improve processes.

OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.

• Lead a team of Support Leads to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
• Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
• Partner with cross-functional teams including Content, Training, and Quality to continuously improve support processes and knowledge standards.

Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide, starting with restaurant delivery in 2014 and now delivering almost everything across 500+ cities in 30 countries. After joining DoorDash in 2022, the company continues to expand globally, offering a fast-paced, challenging, and fun environment where self-starters can learn, build, and ship more than at most other companies.

• Lead and inspire a customer-obsessed support team, setting high standards for service quality.
• Analyze support data to identify patterns and drive improvements in customer experience.
• Work with leadership to develop strategies that enhance customer satisfaction and team performance.

Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With a global presence in over 500 cities across 30 countries and backed by DoorDash, we foster an entrepreneurial, fast-paced culture where learning and shipping are key.

• Lead onboarding and training for new agents to ensure readiness for live support.
• Oversee shift performance, queue management, and escalation handling to meet SLAs.
• Drive quality assurance through coaching, feedback, and performance improvements.

Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.

• Build the shift schedule and on-call rotation to ensure 24/7 coverage.
• Own weekly quality audits and coach the team to maintain high standards.
• Act as the escalation point for reps and protect trust between support tiers.

Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.

• Own the daily health of the support queue and enforce SLA targets.
• Coach and develop a team of agents through structured QA and feedback cycles.
• Collaborate with cross-functional teams to drive product readiness and escalation resolution.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.

• Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
• Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
• Build scalable support processes and advocate for customer needs across the organization.

Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.

• Drive process improvements by building playbooks, QA checklists, and delivery standards that let Managed Services scale.
• QA implementations across the Solutions Engineering team and step in directly when an account needs a stronger technical or customer-facing voice.
• Lead project management, customer communication, triage escalations, and own individual projects end to end.

Browse AI provides an AI-driven platform for web data extraction and monitoring. It has empowered over 900,000 users globally and is a remote-first company with a collaborative culture and flexible schedule.

• Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
• Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
• Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.

• Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
• Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
• Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.

Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.

• Lead and coach the Customer Success and Support team to drive customer success and expansion.
• Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
• Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.

Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.

• Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
• Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.

Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.

• Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
• Develop a high-performing team through coaching, accountability, and continuous improvement.
• Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.

HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.

• Manage and motivate a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule.
• Develop strategies to promote adherence to performance goals, create policies and SOPs, and assist in resolving complex customer issues.
• Coordinate training sessions and ongoing development programs to enhance team skills and improve operational efficiency.

HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.

• Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
• Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
• Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.

Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.

• Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
• Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
• Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.

ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Lead and mentor a remote team of Customer Service and Technical Support Representatives.
• Serve as the primary escalation point for complex customer issues, including SIM activations, number porting, and billing inquiries.
• Monitor KPIs, conduct quality assurance, and implement process improvements to enhance team performance.

20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. The company offers competitive rates, weekly payments, and a supportive community for contractors.