Technical Delivery Lead

Why this role exists:

• The Managed Services book is growing faster than the Director of Customer Success can personally oversee.
• We need someone senior and technical enough to own the operational layer end-to-end.

Key responsibilities:

• Drive process improvements: build the playbooks, QA checklists, and delivery standards that let Managed Services scale.
• QA implementations across the broader Solutions Engineering team and step in directly when an account needs a stronger technical or customer-facing voice.
• Lead project management, customer communication, triage escalations, and own individual projects end to end.

Requirements:

• 3+ years in a technical, customer-facing role at a SaaS company – Implementation Engineer, Solutions Engineer, Technical Account Manager, or similar.
• Hands-on technical comfort: Regex, XPath, CSS selectors, basic JavaScript or Python.
• Strong spreadsheet skills and comfort overseeing or QA'ing the work of other technical contributors.