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Role Overview:
- Lead a remote support team in Romania, ensuring exceptional service for customers, restaurant partners, and courier partners.
- Drive quality and efficiency through data analysis and process optimization.
Key Responsibilities:
- Manage team performance, provide coaching, and foster a culture of continuous improvement.
- Analyze support trends to inform strategic decisions and enhance customer experience.
- Recruit, mentor, and develop top talent to meet service level agreements.
Who You Are:
- Experienced leader with background in customer experience and analytics.
- Data-driven, fluent in Romanian and English, with a can-do attitude.
- Tech-savvy and passionate about delivering high-quality support.
Wolt
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide. With a global presence in over 500 cities across 30 countries and backed by DoorDash, we foster an entrepreneurial, fast-paced culture where learning and shipping are key.