SSC Support Manager

What you'll be doing:

• Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
• Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth.
• Drive strategic initiatives and execute improvements that enhance the overall support experience.

Our humble expectations:

• Excellent verbal and written communication skills in both English and Romanian.
• 3–5 years of people leadership experience, ideally within Customer Support, Customer Service, or another operations environment.
• Strong coaching and leadership skills with the ability to motivate, develop, and inspire others.

Next steps:

• If you're excited about leading teams, improving customer experiences, and making an impact in one of Europe's fastest-growing tech companies, we'd love to hear from you.
• We'll be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, don't wait—apply today!