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As a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases. As an Escalation Manager, you will manage and resolve high-priority technical issues that require coordination across multiple teams, demanding strong problem-solving and cross-functional collaboration skills.

The Customer Success Manager will secure the long-term success of restaurant partners by providing support throughout their entire life cycle from onboarding to retention. This role ensures customers have a world-class experience and opportunities to further develop their business. You will manage a growing set of SMB restaurant accounts, track usage and forecast renewals. You will also identify expansion opportunities and advocate for the customer.