Coordinate and monitor freight shipments, communicating with carriers to ensure on-time delivery.
Troubleshoot delays, resolve appointment and routing issues, and keep internal teams updated.
Take ownership of logistics problems from identification through resolution while maintaining accurate records.
Assist World is a remote-first virtual assistant services company matching skilled professionals with clients globally. It emphasizes flexibility, trust, and a supportive culture, offering perks like birthday and testimonial bonuses without productivity trackers.
Support post-order fulfillment of hardware and software, including shipment scheduling and delivery confirmation.
Coordinate with Order Management, Finance, Warehouse, and Operations to keep orders moving and records accurate.
Identify and troubleshoot routine fulfillment issues such as shipment discrepancies and license errors.
BlueCat provides network infrastructure solutions for large enterprises, specializing in intelligent network operations and automation. They have global teams and a culture that values trust, collaboration, and innovation.
Answer calls, emails, and website inquiries, log leads, and book assessments.
Build and update caregiver schedules, fill call-offs, and confirm visits.
Track onboarding paperwork, support billing/payroll prep, and handle admin tasks.
GoFasti is a Talent-as-a-Service company that connects world-class developers and designers from Latin America with top companies globally. They focus on making remote work remarkable and emphasize top talent from the region.
Schedule appointments via email, phone, or customer TMS based on customer requirements.
Work with Customer Sales and Carrier Sales teams to improve scheduling processes and optimize loads.
Resolve challenging requests with urgency and maintain high customer service.
Loadsmart is a logistics technology company reinventing freight with innovative tools for shippers, brokers, warehouses, and carriers. It is a $1B+ growth-stage company with a global remote team and a collaborative, value-driven culture.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Communicate with drivers and clients to provide load updates.
Manage shipment schedules and ensure on-time delivery.
Track, organize, and record shipment information accurately.
American Logistics Authority operates in the trucking and freight logistics industry, coordinating shipments across the country. Their team is supportive and virtual, offering career growth opportunities in a fast-growing field.
Maintain accurate records, generate weekly reports, and collaborate with UK-based teams and suppliers using cloud-based logistics tools.
They are a UK-based business managing the movement of goods, coordinating shipments, carriers, and suppliers to ensure deliveries reach customers reliably. The company offers a fully remote working environment with a supportive, collaborative team and structured onboarding, fostering professional growth in an international setting.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Track project timelines, milestones, and deliverables to keep projects on schedule.
Maintain project boards in Asana or similar tools and coordinate tasks across teams.
Facilitate communication between clients, developers, designers, and QA for clear visibility.
The partner company supports website development, e-commerce, integrations, and other digital services. It offers a collaborative, fully remote international environment with a focus on process improvement and cross-functional teamwork.
Search load boards such as DAT and Truckstop to find and book profitable loads for trucks.
Negotiate rates with brokers, coordinate with drivers, and manage shipments to minimize empty miles.
Maintain accurate load records and communicate updates, delays, and issues to brokers and drivers.
OurAssistants connects logistics, property management, and service-based businesses with top-tier virtual professionals. They are committed to supporting client operations while fostering a growth-focused, remote-friendly work environment.
Manage caregiver documentation and coordinate required training for a U.S. healthcare staffing agency.
Collect certifications, forms, and training records, and keep online caregiver profiles accurate.
Schedule training and follow up with caregivers to confirm attendance and completion of paperwork.
My Hero VA connects skilled virtual assistants with businesses needing remote support. Their client is a U.S. healthcare staffing agency, and they value organized, detail-oriented professionals who can work independently.
Use LinkedIn and other channels to identify and connect with potential logistics clients.
Build and manage a pipeline of prospects through outreach, lead generation, and appointment setting.
Maintain accurate CRM records and collaborate with operations for new client onboarding.
OurAssistants connects logistics, property management, and service-based businesses with top-tier virtual professionals. We are committed to supporting our clients' operations while creating a growth-focused, remote-friendly work environment for our team members.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Own escalations end to end, driving technical issues to resolution.
Diagnose pricing and sync issues by digging into logs, SQL, and code.
Translate complex algorithm behavior into clear explanations for hosts.
AirDNA is a technology startup providing data and business intelligence for the vacation rental industry, tracking over 10 million properties. The company has offices in Denver and Barcelona and fosters a data-driven culture with values of Happy, Hungry, and Honest.
Provide real-time support and own escalations for secondary tow operations, negotiating release rates and managing impounded vehicle releases.
Handle high-priority requests, calls, and chats while keeping accurate records in Zendesk and giving clients real-time visibility.
Act as the go-to senior escalation point, partnering with team members and flagging recurring issues to leadership.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first community, HONK values inclusion, flexibility, and collaboration, with a diverse team dedicated to digital innovation and excellence.
Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice
Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.