Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Coordinate logistics support and site readiness for radar replacement sites across an assigned region.
Track vendor equipment movement and confirm delivery schedules to prevent delays.
Manage rental services, maintain accurate records, and report logistics status to stakeholders.
Peraton is a next-generation national security company that drives missions of consequence across land, sea, space, air, and cyberspace. As a trusted partner to government agencies and the U.S. armed forces, Peraton empowers employees to define the mission and solve the nation's most daunting challenges.
Manage delayed and failed deliveries proactively, coordinating with delivery partners and cloud-based tools.
Communicate across HubSpot, Slack, email, and phone to ensure timely resolution of delivery issues.
Document dispatch activities and collaborate with other departments to improve delivery processes.
Sauce is a premier restaurant tech platform helping businesses grow with commission-free delivery. We serve a $105B US market and are headquartered in NYC and Tel-Aviv, building an inclusive culture.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Reviews and classifies incoming support tickets by product, issue type, and urgency.
Routes tickets to the right subject matter expert and tracks them against response windows.
Maintains ticket records, spots recurring patterns, and escalates aging items as needed.
Alchemy maintains certification content for CompTIA. The team handles a high volume of learner and instructor support tickets, emphasizing clear coordination, accurate routing, and consistent weekday availability.
Coordinate and monitor freight shipments, communicating with carriers to ensure on-time delivery.
Troubleshoot delays, resolve appointment and routing issues, and keep internal teams updated.
Take ownership of logistics problems from identification through resolution while maintaining accurate records.
Assist World is a remote-first virtual assistant services company matching skilled professionals with clients globally. It emphasizes flexibility, trust, and a supportive culture, offering perks like birthday and testimonial bonuses without productivity trackers.
Source and develop carrier capacity while negotiating competitive freight rates.
Manage load execution from pickup to delivery, tracking shipments and resolving transit issues.
Collaborate with account managers and maintain a reliable carrier network to meet coverage goals.
Zelh is a fast-growing outsourcing company focused on providing reliable, high-quality services. They emphasize long-term relationships, personal attention, and respect for all people.
Manage a portfolio of last-mile, logistics, and warehousing client accounts, building long-term relationships.
Act as primary point of contact for staffing planning, escalations, and account strategy.
Drive retention and growth by identifying upsell opportunities and ensuring timely shift fulfillment.
WorkWhile matches hourly workers with shifts that fit their skills and lives, aiming to disrupt the $650 billion staffing market. Backed by Khosla Ventures and recognized for 10x growth, it has a mission-driven, supportive culture.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Build and maintain carrier relationships across multiple modes and markets.
Source capacity and negotiate competitive rates to maximize load profitability.
Manage load coverage from tender through delivery and resolve transportation issues.
A growing logistics platform focused on building a strong nationwide carrier network. The company fosters a collaborative, entrepreneurial culture where impact is recognized and welcomes candidates from all backgrounds.
Own complex escalations end-to-end, driving alignment across Engineering, Support, Product, and Sales.
Lead executive-level communication and resolution plans for enterprise customers during critical incidents.
Run post-escalation reviews and contribute to process improvements and playbooks.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations ship software faster and more securely. With over 50 million users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance, AI-driven culture.
Establish relationships and negotiate with carriers via phone and email to develop core and dedicated carriers for expedite freight.
Ensure customer satisfaction by securing safe, reliable carriers and monitoring shipments from pickup to delivery.
Meet or exceed team financial goals while managing carrier profiles, TMS data, and accounts receivable.
Uber Freight helps companies move goods more reliably and efficiently using real-time data, technology, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America, manages over $17B in freight, and fosters a fast-paced, sales-driven environment.
Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, and on time.
Partner with Japan Logistics to manage inbound transportation and build supply chain resilience across routes, shipment planning, and issue management.
Drive continuous improvement across cost, service, and operational performance while managing 3PL partners and cross-functional teams.
Sony Interactive Entertainment is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation, delivering cutting-edge hardware and network services to more than 100 million people. As a global entertainment leader, SIE fosters a culture of innovation, excellence, and creativity while offering top-tier benefits and a dynamic work environment.