Employee will co-develop and implement processes relating to readiness and capacity with assigned commodity and suppliers. Employee will lead the implementation of this process with specific suppliers ensuring that there is cadence and proactive problem solving in the space. The goal for this role will be to ensure there is an understanding of current state and a plan to meet global requirements from this commodity as demand increases over a rolling 3-year window.
Drive year-over-year savings while ensuring quality and service level requirements are met. Develop medium to long-term category strategies for a variety of Logistics sub-categories. Lead commercial negotiations and drafting contracts.
Monitor customer contact employee's schedule adherence, staffing levels, and agent productivity. Accurately enters exceptions and time-off requests into the scheduling system. Produces or generates reports regarding contact center metrics such as service level, shrinkage, and AHT.
Provide clear and accurate communication using installation management tools. Maintain regular contact with the National Account Manager, assigned customer, and the Field Organization. Act as the conduit between the Field Organization, the National Account Manager, the Customer, and the Project Management Group to resolve installation issues.
Own the full-cycle book order management process, from placement through delivery and reconciliation. Manage a large number of orders per month, tracking shipments, reconciling invoices, and coordinating with vendor operations teams. Ensure books are flowing to 6,500 clinic sites and reaching 4.6 million children annually.
Manage Purchase Order entry and modifications in our proprietary system. Oversee the UPC collection process from vendors, guaranteeing accuracy and completeness. Curate and organize data for specific merchandise categories, meticulously uploading UPC/EAN/VPN data for each style.