Trip Fulfillment Member | Remote | Luxury Travel

Building and Delivering the Trip:

• Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers
• Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client
• Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform

Payment Verification:

• Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead
• Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed
• If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client

Data Accuracy:

• Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status
• Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately
• Ensure no booking task sits unactioned for more than 30 minutes during your shift