Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. They have grown from 12 to 66 people in just over a year and are backed by Bessemer Venture Partners.
Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system.
Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client.
Before sending any deliverable to a client, confirm that payment has been received and correctly recorded.
You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy.
You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional.
This is an individual contributor role and your work directly determines the quality of their experience.