Own the end-to-end Luxe listing onboarding process, improving pace and quality to meet business growth targets.
Build acquisition and onboarding approaches with Sales and cross-functional teams, managing budgets and vendor relationships.
Track program metrics, diagnose performance issues, and drive shared programs to keep the supply pipeline healthy.
Airbnb is a global travel marketplace that connects hosts offering unique stays and experiences with guests seeking authentic travel. With over 5 million hosts and more than 2 billion guest arrivals worldwide, Airbnb fosters a culture of inclusion and belonging.
Serve as the primary operational owner for high-exposure traveler escalations directed to C-suite leadership, driving investigations to closure.
Author executive briefings and conduct white-glove outreach to dissatisfied travelers, applying advanced conflict-resolution techniques.
Perform root-cause analysis, document systemic failures, and deliver executive dashboards to drive continuous improvement.
Tripadvisor is a global travel platform that connects people with experiences worth sharing, aiming to be the world's most trusted source for travel and experiences. The company operates a portfolio of travel brands including Viator and TheFork, with a culture centered on traveler-first values, agile execution, and collaborative success.
Act as the critical bridge between customers, the Care team, and the wider Sabre Payments organization to resolve escalated payment issues.
Design and implement workflow automations using Google Workspace and Microsoft tools like Power Automate to improve operational efficiency.
Develop reporting systems and maintain SOPs and training materials to monitor KPIs and support data-driven decisions.
Sabre is an AI-native travel technology leader backed by one of the world's largest travel data clouds. It empowers travel companies worldwide with intelligent, connected, and personalized retailing at an unparalleled scale.
Lead the global customer support organization and own the hotelier experience end-to-end.
Transform reactive support into proactive partnership by combining AI at scale with hospitality empathy.
Drive first contact resolution and reduce resolution times while supporting the wellbeing of your team.
Cloudbeds is a hospitality technology platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ people across 40+ countries, known for its innovative and inclusive culture.
Provide timely guidance to Travel Support Consultants on customer issues, escalations, and operational questions.
Monitor queues, service levels, and handovers to ensure consistent application of processes and clear ownership.
Support team development through file reviews, feedback, huddles, and collaboration with leadership to improve processes.
Range Group is a travel company focused on delivering consistent customer experiences through land operations. The company fosters a collaborative environment where leadership supports frontline teams and emphasizes process adherence.
Own end-to-end operating results for large institutional SFR portfolios, from listing to close.
Act as the daily operational counterpart to customers, running cadence, analysis, and escalations.
Launch new customers, markets, and programs while driving AI-powered workflows across the book.
Mainstay is the leading AI-native market intelligence platform for the single family rental industry. Founded inside Opendoor and backed by Khosla Ventures, this Series A startup values trust, ownership, and fast-moving innovation.
Own service quality, capacity, and performance across Customer Success and Matching.
Lead and develop managers and individual contributors, setting clear priorities and accountability.
Use customer insights and data to drive process, technology, and automation improvements.
Clever Real Estate is a venture-backed proptech company helping homeowners buy, sell, and manage real estate, saving them thousands in fees. The team has helped over 200,000 homeowners, earned a 4.9 TrustPilot rating, and fosters a culture of ownership, growth, and excellence.
Own Customer Operations as a full product and business domain, accountable for outcomes, P&L, and priorities.
Move fast with minimal red tape, testing ideas quickly and owning the path to the outcome.
Work closely with engineering on operational systems that improve fulfillment and reduce incidents.
Nuitée builds the API backbone for global travel, connecting hotels, OTAs, fintechs, and super-apps. Founded in 2017, it has grown 10x since 2022, is backed by Accel, and operates with a fast-moving culture across US and European hubs.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.