Similar Jobs
See allVendor Support Operations Lead
O.R. TRAX
US
Customer Support
Team Leadership
Confluence
Manager, Customer Support
Wrapbook
USA
Customer Support
Team Management
Data Analysis
Associate Lead, Customer Support Operations
TransUnion
UK
Jira
Quality Assurance
Performance Management
Email Customer Support Team Lead
Jobgether
US
Customer Support
Team Leadership
Zendesk
Software Support Team Lead
The Adaptavist Group
Canada
Leadership
Atlassian
JavaScript
Role Overview:
- Support Travel Support Consultants with clear, actionable guidance on complex cases and escalations.
- Monitor queues and service levels, coordinating with leadership to address coverage gaps.
Operational Oversight:
- Review handovers and ServiceNow tickets for accuracy, completeness, and follow-up actions.
- Identify recurring issues and recommend updates to SOPs, job aids, or training materials.
Team Development:
- Provide ongoing feedback and coaching to new and existing TSCs.
- Lead huddles and reinforce process updates to ensure consistent application.
Additional Duties:
- Assist with projects, reporting, and administrative tasks.
- Coordinate departmental updates and maintain supporting resources.
Range Group
Range Group is a travel company focused on delivering consistent customer experiences through land operations. The company fosters a collaborative environment where leadership supports frontline teams and emphasizes process adherence.