You will lead and inspire a team of Software Support Engineers, helping them grow and deliver outstanding support.
You will balance day-to-day delivery with continuous improvement, working alongside the Head of Product Support and Support Operations Manager.

What You'll Be Doing:

Manage workloads, team coverage, and onboarding for new hires while serving as an escalation point for critical issues.
Monitor support queues and key metrics, identifying operational improvements across processes, tooling, and training.
Contribute to documentation, knowledge sharing, and team training to elevate support quality.

What We're Looking For:

Hands-on experience with support platforms like JSM or Zendesk, and Atlassian products such as Jira and Confluence.
Comfort writing code, preferably Groovy or JavaScript/TypeScript, and familiarity with REST/Java APIs.
Strong communication skills and proven experience leading or managing a support team.

The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.

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